Essential Responsibilities
- Apply expertise in Patient Access workflows (registration, financial clearance, scheduling, and customer service) to support the design and optimization of AI-enabled tools and automated workflows
- Partner with cross-functional teams to translate Patient Access operational processes into scalable, technology-enabled solutions
- Evaluate and refine AI-driven quality frameworks, scoring logic, and workflow outputs to ensure alignment with operational standards and expected outcomes
- Support team performance management by developing and maintaining performance plans that outline operational initiatives, priorities, and tasks to ensure performance expectations are achieved, and stakeholders are informed of current results.
- Lead and facilitate recurring meetings with operational teams to review performance, align on priorities, and drive accountability for action plans and outcomes.
- Prepare, analyze, and present reports, dashboards, and presentations for regular business review cadences; serve as the operational subject matter expert for team metrics, contractual KPIs, standards, and reporting.
- Partner with leadership and cross-functional teams to design, improve, and implement processes that increase operational efficiency, optimize cost, leverage technology, and maximize performance outcomes.
- Support cross-functional projects and assist with the coaching, development, and day-to-day guidance of Lead-level team members; front-end operational knowledge, particularly in Patient Access, preferred.
Education Level
- Bachelors – Equivalent experience in relevant Patient Access or revenue cycle experience across registration, financial clearance, scheduling, and customer service will be considered in lieu of degree.
Experience Level
- Minimum of 5 years of experience, including at least 3 years in a management role, with demonstrated responsibility for driving performance, quality, and operational outcomes
- Required experience in Patient Access functions, including registration, financial clearance, scheduling, and customer service, with a strong understanding of front-end revenue cycle impact
- Experience applying operational expertise to process improvement, standardization, or performance management initiatives
- Experience supporting or working with AI tools, automation, or technology-enabled workflows in a healthcare or revenue cycle environment preferred
Licenses and Certifications
Not Specified
Skills
- Strong knowledge of Patient Access operations, including registration, financial clearance, scheduling, and customer service
- Ability to translate operational workflows into structured processes, decision logic, or AI-supported solutions
- Experience with quality assurance frameworks, audit methodologies, or performance evaluation models
- Analytical skills with ability to interpret KPIs, in-process metrics, and workflow performance data
- Understanding of front-end revenue cycle impact on downstream billing, collections, and denials
- Cross-functional collaboration skills, particularly between operations, analytics, and technology teams
Physical Demands
•Sitting
•Standing
•Extended Computer Usage
Work Environment
•Well lit
•Remote
•Noise Level -Quite
•Climate Controlled
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Skills Required
- Minimum 5 years of experience with at least 3 years in a management role
- Experience in Patient Access functions: registration, financial clearance, scheduling, and customer service
- Ability to apply operational expertise to process improvement, standardization, and performance management
- Bachelor's degree or equivalent Patient Access/revenue cycle experience
- Experience translating operational workflows into structured processes, decision logic, or AI-supported solutions
- Experience with AI tools, automation, or technology-enabled workflows in healthcare or revenue cycle
- Experience with quality assurance frameworks, audit methodologies, or performance evaluation models
- Strong analytical skills to interpret KPIs, in-process metrics, and workflow performance data
- Cross-functional collaboration skills between operations, analytics, and technology teams
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
-
Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
-
Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
.png)
