If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
ROLE PURPOSE
To support the Divisional Director in driving operational excellence, contractual compliance, governance effectiveness and continuous improvement across the PFI portfolio. The role acts as the divisional lead for governance assurance, performance analysis, quality management and best practice implementation.
PRINCIPAL ACCOUNTABILITIES
1. Governance & Contract Compliance Assurance
• Maintain oversight of governance and compliance arrangements.
• Monitor adherence to contractual governance requirements.
• Review governance outputs, compliance reports and assurance activities.
• Identify governance weaknesses and compliance risks.
• Develop divisional governance standards and assurance frameworks.
2. Oversight of Contract Support Leads
• Establish divisional governance standards.
• Facilitate governance and compliance forums.
• Coordinate lessons learned and best practice sharing.
• Promote standardisation across all contracts.
3. Contractual Reporting & Performance Assurance
• Assess reports against contractual schedules.
• Verify service reports contain appropriate contractual evidence.
• Challenge poor-quality or non-compliant reporting.
• Develop standard reporting templates and frameworks.
4. Quality Management & Assurance
• Develop and implement an assurance programme.
• Undertake governance reviews and quality audits.
• Track corrective and preventative actions.
5. Continuous Improvement & Best Practice
• Identify recurring operational and contractual issues.
• Undertake root cause analysis.
• Develop improvement initiatives.
• Capture lessons learned and replicate best practice.
6. Business Management Responsibilities
• Support divisional governance meetings.
• Support business planning, mobilisation and transformation projects.
• Produce management reports and presentations.
KNOWLEDGE & EXPERIENCE
• Significant experience within PFI, or complex FM environments.
• Strong understanding of contractual compliance and governance.
• Experience undertaking audits and quality reviews.
• Strong analytical and reporting skills.
• Continuous improvement experience.
Skills Required
- Significant experience within PFI or complex facilities management environments
- Strong understanding of contractual compliance and governance
- Experience undertaking audits and quality reviews
- Strong analytical and reporting skills
- Continuous improvement experience
What We Do
Integral UK is a leading provider of mechanical, electrical, and fabric property maintenance services in the UK. Acquired by JLL in 2016, the company offers end-to-end engineering, HVAC, refrigeration, and facilities management solutions. They employ over 1,000 mobile engineers to ensure buildings remain safe, compliant, and sustainable for a diverse range of sectors including retail, logistics, and industrial manufacturing, focusing on delivering service with character and technical excellence.
