Description and Requirements
The Pet Claims Documentation Analyst will be responsible for entering claims documents into our electronic system and procuring veterinary records while interpreting, coding and understanding medical terminology in relation to diagnoses and procedures.
Pet Claims Documentation Analyst
Location - Virtual
Shift Details: This position requires one weekend shift every week.
The new employee will work either Sunday - Thursday or Tuesday - Saturday. Shift start times are 8, 9 or 10am EDT. 8 hours with a 30 minute lunch.
Essential Duties and Responsibilities :
- Handles veterinary records and document retrieval through phone, fax and email
- Review claims to ensure relevant and required documentation is received
- Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
- Provides prompt customer service to members, providers and other internal company entities regarding claims
- Documents phone calls in system and follows up on issues if needed
- Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
- Prepares reports as required by management
- Additional activities as directed by management
- Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered
- Meets or exceeds goals and productivity levels set by management
- Will perform all other duties as assigned
Essential Knowledge, Skills, and Abilities :
- Strong understanding of veterinary medical terminology
- Ability to operate in a fast-pace, multi-tasking environment with deadlines
- Strong written, verbal, interpersonal, and phone communication skills
- Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
- Strong computer background using MS Word, Outlook, Excel, and Internet
- Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
- Excellent tracking, follow-up, and relationship building skills
- Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
- Proven history of adherence to corporate policies, procedures, and guidelines
- Proven Attendance Reliability
Beneficial Knowledge, Skills, and Abilities :
- Vet Tech or Medical Vet Assistant
Education/Experience Requirements :
- High school diploma or equivalency
- Three years veterinary medical experience or equivalency preferred
The salary range for applicants for this position is $20/hr.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$20/hr
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
