Purpose:
We are looking for a Personalization Specialist to own and execute our website and eCommerce personalization strategy. In this role, you will use customer data, segmentation, and testing to deliver tailored digital experiences that drive engagement, conversion, and loyalty.
Essential Functions / Key Responsibilities:
- Build, manage, and optimize personalization campaigns across the website and eCommerce platform using tools such as Dynamic Yield, Monetate, Salesforce Personalization, or similar
- Define audience segments based on behavioral, demographic, and transactional data to deliver relevant content, product recommendations, and messaging
- Partner with merchandising, marketing, and UX teams to align personalization efforts with broader business goals and seasonal priorities
- Design and execute A/B and multivariate tests to validate personalization hypotheses and continuously improve performance
- Monitor and report on key metrics including click-through rate, conversion rate, average order value, and revenue per visitor
- Maintain the personalization roadmap and prioritize initiatives based on data-driven insights and business impact
- Ensure data quality and proper tagging/tracking in coordination with analytics and engineering teams
- Stay current on personalization trends, platform capabilities, and industry best practices
Minimum Qualifications
- 2–4 years of experience in eCommerce, digital marketing, or a related field with hands-on personalization or CRO experience
- Familiarity with personalization or experimentation platforms (e.g., Dynamic Yield, Optimizely, Adobe Target, Monetate)
- Solid understanding of customer segmentation and behavioral targeting
- Analytical mindset with the ability to interpret data and translate findings into actionable recommendations
- Experience with A/B testing methodologies and statistical significance
- Strong cross-functional communication and project management skills
- Familiarity with web analytics tools such as Google Analytics or Adobe Analytics
Preferred
- Experience with product recommendation engines or AI-driven personalization
- Basic knowledge of HTML/CSS or tag management systems
- Background in retail or DTC eCommerce
Travel Required
- Yes – Up to 25%
Occasional travel to Floor & Decor Store Support Center (Atlanta, GA), vendor/partner sites, or industry conferences may be required.
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Skills Required
- 2-4 years of experience in eCommerce, digital marketing, or a related field with hands-on personalization or conversion rate optimization experience
- Familiarity with personalization or experimentation platforms such as Dynamic Yield, Optimizely, Adobe Target, or Monetate
- Understanding of customer segmentation and behavioral targeting
- Ability to interpret data and translate findings into actionable recommendations
- Experience with A/B testing methodologies and statistical significance
- Strong cross-functional communication and project management skills
- Familiarity with web analytics tools such as Google Analytics or Adobe Analytics
- Experience with product recommendation engines or AI-driven personalization
- Basic knowledge of HTML/CSS or tag management systems
- Background in retail or direct-to-consumer eCommerce
Floor & Decor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Floor & Decor and has not been reviewed or approved by Floor & Decor.
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Healthcare Strength — Health coverage is comprehensive, including medical, dental, vision, virtual care via Teladoc, wellness incentives, and an Employee Assistance Program. These offerings are described as a main reason to work there even when pay is questioned.
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Retirement Support — A 401(k) with company match and an Employee Stock Purchase Plan are available, with bonuses in some roles adding to total compensation. These components provide long-term financial value for full-time employees.
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Leave & Time Off Breadth — Paid time off, paid parental leave, volunteer time off from day one, and closure on major holidays are included, with some holidays paid at time-and-a-half. Store hours that typically end by early evening support a more predictable schedule.
Floor & Decor Insights
What We Do
At Floor & Decor, we don't just sell flooring; we create endless possibilities. Redefining the retail experience since 2000, we are constantly in build mode, just like our customers. Joining F&D means moving fast, being part of decisions, and getting support at every turn.
Why Work With Us
We are builders, both of dream spaces and careers. You aren't just a number at a store selling some of everything -- you're a valued associate receiving customized training plans and endless career possibilities at a store focused on doing one thing better than anyone else.
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