The Cross Family of Agencies welcomes you. We need your talent and expertise.
Personal Lines Processor
A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers.
Standard duties of a Personal Lines Processor include but are not limited to:
- Understanding and following the Cross Basic Procedure Manual.
- Understanding and following the Personal Lines Workflow Manual.
- Auditing transaction to ensure that the correct Action Codes are being used.
- Following up and completing open suspense’s daily.
- Running the download reports daily.
- Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy.
- Invoicing all types of download transactions.
- Mailing new business letters to clients.
- Entering claims acknowledgements as received.
- Following up on open claims to ensure that AMS has all updated information regarding claims payouts and whether the claim has been closed.
- Processing mail for Producers and Account Managers that don’t require transactions by a licensed agent.
- Sort and distribute the mail to Producers and/or Account Managers that need to be handled by a licensed agent.
- Auditing new business to make sure workflow has been completed correctly (quote sheets, signed applications, completed checklists, etc.).
- Scanning hard files into AMS360.
- Organize, set, and maintain priorities.
- Working knowledge and/or experience with AMS360 and Microsoft Office (Word, Outlook, Teams).
- Understanding the core job responsibilities of Producers and Account Managers.
- Perform other duties as assigned.
DISCLAIMER:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Working knowledge and/or experience with AMS360
- Working knowledge and/or experience with Microsoft Office (Word, Outlook, Teams)
What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you. - 27th Largest Broker of U. S. Business, Per Business Insurance report ’20 - 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24 - Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
