Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown Canada has an exciting opportunity available for a Group Personal Lines Sales & Service Broker to support our Markham team!
HOW YOU WILL CONTRIBUTE:
Manage phone queue metrics with your team to ensure optimal availability for members.
Manage pipeline and quote metrics using CRM software.
New business leads to be contacted within service level standards.
Follow-up phone calls on warm web leads.
Provide exceptional customer experience on the phone and through email.
Prepare quotes for new business using ARS, Applied Rating Services, or company portals.
Provide insurance consultation by recommending appropriate insurance coverage.
Keeping current on carrier underwriting, marketplace trends and continuous education.
Handle renewals and inquiries with an insurance solution mindset.
LICENSE AND CERTIFICATIONS:
RIBO or OTL license mandatory
SKILLS AND EXPERIENCE TO BE SUCCESSFUL:
Post-Secondary Education
Experience with TAM or EPIC is an asset.
Prior customer experience training an asset.
Over 1-year personal lines experience in sales or service.
Strong organizational and time management skills
Ability to multitask using digital procedures and technology.
Proficient in Microsoft Office – Outlook, Word, and Excel.
Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts.
Ability to identify challenges and overcome them through problem solving and using a teammate approach.
Take on new opportunities and tough challenges with a sense of urgency, high energy & enthusiasm.
The Power to Be Yourself
We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
