Personal Lines HNW Account Manager

Personal Lines HNW Account Manager 

Responsible for the retention, upselling and cross selling of an assigned book of Personal Lines business for accounts over $10k in premium.  Must work independently and proactively with managing all aspects of account management and servicing, handling client questions, requests, and coverage review 

**Position is posted as Hybrid but there is the possibility for full remote for the right candidate depending on distance to/from Westport, CT** 

 Responsibilities Include but are not limited to: 

• Responsible for quoting on carrier sites, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions.  

• Analyze and compare carrier quotes for proper coverage, terms and conditions in order to present the best coverage solutions to the client. 

• Comfortably having conversations with clients to explain the impact of current market trends, increased cost of materials, reconstruction costs and the impact felt on renewal premiums as a result of inflation. 

• Execute policy issuance, obtain pertinent signed applications and follow up for download in agency management system. 

• Support sales and growth objectives of the agency through cross selling, up selling, and retaining existing business. 

• Process incoming mail, faxes, emails, underwriting requests. 

• Process policy change requests, issue Evidence of Insurance, ID Cards/Binders and the like. 

• Review Daily Communication Log and process changes/updates accordingly in the agency management system. 

• Review and close Activities daily, attach client emails to EPIC daily. 

• Utilize EPIC Renewals Manager to address large rate increases on renewals and conduct Renewal Reviews with alternate solutions 30+ days in advance. 

• Establish and maintain good working relationships with company partners. 

• Prepare proposals and summaries of insurance as needed. 

• Maintain a high degree of accuracy and attention to detail. 

• Handle all aspects of Personal Lines Property & Casualty Insurance (including E&S Policies, NFIP Flood, Private Market Flood, Builders Risks, Domestic WC).  

• Participate in any special projects at management’s request. 

• Provide an extraordinary level of customer service to existing and prospective clients. 

• Must have strong written, oral and phone communication skills. 

• Must have the ability to understand and analyze insurance coverage and policy forms. 

• Must follow agency workflows and procedures for using our Agency Management System. 

Our Ideal Candidate: 

• Must execute exceptional organization and time management skills. 

• Be able to set, maintain, and execute priorities while comfortably multitasking in a very fast-paced work environment.  

• Ability to meet deadlines for providing replacement coverage, alternate quotes, conducting renewal reviews and client inquiries. 

• Comfortable with working under limited supervision and making decisions independently in the course of managing a book of business, taking ownership of tasks as they arise, as well as supporting a collaborative team environment. 

• Be driven, enthusiastic and possess strong critical thinking and problem-solving skillset. 

• Possess outstanding presentation and communication skills. 

• P&C License Required 

• 5+ years of Personal Lines experience required. 

• EPIC knowledge is preferred. 

• Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) is required. 

• Proficient knowledge/experience with quoting in and servicing directly in the carrier platforms. 

Compensation: The base salary range for this role is $75,000 - $100,000 annually.  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.