The Cross Family of Agencies welcomes you. We need your talent and expertise.
Personal Lines Account Manager
Cross Insurance - Join Our Team!
Location: Marshfield, Massachusetts
We’re growing and we have an exciting career opportunity that could be the perfect fit for you! If you’re a motivated, detail-oriented, and energetic professional, passionate about delivering top-notch customer service while working independently as part of a dynamic team, we’d love to hear from you!
Why Join Cross Insurance?
Be part of a thriving family-owned company that’s grown from humble beginnings to one of the largest insurance providers in New England. For over 65 years, we’ve held firm to our values of integrity, dedication, and community involvement. From supporting local food banks to organizing volunteer programs, we are deeply invested in the communities we serve.
About the Role:
We are seeking an Account Manager with experience in Personal Lines insurance who will guide our clients through every step of the process. In this role, you will play a key part in providing a seamless, customer-centric experience.
Responsibilities:
Guide prospects and insureds through the new business process
Review accounts for appropriate and proper coverage
Review and update renewals regularly
Upsell and cross-sell personal lines of accounts
Resolve issues by following up with clients and carriers
Manage new and renewal registration procedures
Maintain organized electronic records and files
The Ideal Candidate:
We’re looking for someone with:
2+ years of Personal Lines experience in an agency setting
A valid P&C (Property and Casualty) license
Strong knowledge of Applied EPIC Agency Management System
A passion for learning, growth, and delivering outstanding customer service
Why You’ll Love Working Here:
Full-time position with stable hours and room to grow
Competitive salary aligned with your experience
Generous paid time off (PTO) to help you maintain a healthy work-life balance
Comprehensive benefits package: Health Insurance, Life Insurance, Disability, Dental, 401(k), and more
Ongoing opportunities for career growth and development
The chance to be part of a family-oriented and supportive work environment
How to Apply:
This full-time position is available NOW. If you are excited to join an enthusiastic, dedicated, and fun-loving team with a proven track record of success in the insurance industry, send us your resume and cover letter today!
We can’t wait to hear from you!
*Salary Range: $60,000-$75,000*
DISCLAIMER:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you. - 27th Largest Broker of U. S. Business, Per Business Insurance report ’20 - 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24 - Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
