Personal Lines Account Assistant

Join HUB as an Account Assistant, Personal Lines Insurance

HUB continues to experience explosive growth and is seeking a dynamic client focused Account Assistant to join our Personal Insurance Team for a 6-month contract. This is an ideal role for someone who wants to build their insurance career, is a strong team player who enjoys working with people who are committed to delivering results, backed by a supportive leadership team and a collaborative, people-first culture. This role reports directly to the Manager, Operations and Quality Control.

What You’ll Do

• Develop and maintain expertise of EPIC Broker Management System.
• Deliver the highest standard of review and processing of New Business and Remarket policies within EPIC and Carrier partner systems.
• Engage with team daily to drive productivity and troubleshoot for issue resolution.
• Display strong written and verbal communication skills.
• Work cohesively with team to achieve desired results with daily tasks and responsibilities while adhering to HUB Standards.
• Display strong time management, prioritization, and multitasking skills.
• Offer robust analytical, logical, and technical support to our service and sales teams.
• Provide prompt and accurate solutions to daily queries, both internal and external.
• Demonstrate high level of initiative to drive results and improvements.
• Complete activity input and reconciliation for New Business and remarkets in a timely fashion.
• Generate client communication and follow-up activity welcoming clients to HUB.
• Back up service support division as required.
• Training and mentorship of fellow team members.
• Supportively assist, participate, and contribute to workflows, processes, and meetings.
• Other duties as required.

Qualifications and expertise that pave the way for Success

• Minimum of 2 years’ customer service experience.
• Experience in EPIC is an asset but not required.
• Strong team player with the ability to work independently.
• Great attitude, self-motivated and logical thinker that can work in a fast-paced environment.
• Strong interpersonal and organizational skills.
• Strong time management, prioritization, and multitasking skills.
• Strong understanding of Microsoft Office (Word, Excel).
• Strong verbal and written Communication skills.
• Ability to exercise initiative and follow-up skills.

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodation, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do, it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career, you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

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