Job Title: Personal Hospitality
Expert
Department: Reservation Sales
Department
SUMMARY
The Reservation Sales
Agent’s primary responsibility is to capture as many reservations as possible by
utilizing selling techniques effectively. The ideal candidate would be
courteous, self-motivated and detail-oriented.
Responsibilities
Reservation Sales Agent Tasks:
•Assist
guests by selling future reservations
•Promptly follow up with guest inquiry
leads for second chance bookings
•Answer telephone calls and emails in a
clear and professional manner
•Maintain potential and current guest profile
information
•Assist customers with questions regarding their existing
reservations
•Provide concierge services with general knowledge of the city
including restaurants and entertainment
•Strong ability to multi-task and pay
attention to detail
•Deliver the highest standard of service to all
customers
•Effectively manage daily correspondences and operational tasks to
exceed customer expectations and expand customer base
•Display effective
computer literacy and be familiar with MS Office software (Outlook, Word,
Excel). NAVIS Applications & Software knowledge a plus.
•Possess a
positive and upbeat attitude at all times
•Professional customer service
nature with a desire to exceed
•Exceptional verbal and written communication
skills
•Desire to be part of high growth, fast paced business
QUALIFICATIONS
The following list is representative
of the knowledge, skill and or/ability required for the Reservation Sales Agent
to perform each essential duty satisfactorily. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
Education / Experience
A minimum of two years related
experience and/or training in reservation or hospitality industry. Candidates
with a strong sales background in non-hospitality related field will be
considered. NAVIS Certification a plus.
Communication Skills
Must demonstrate exceptional verbal
and written communication skills, and possess excellent telephone etiquette.
Ability to answer client’s questions and successfully resolve issues and/or
negotiate matters related to client’s account.
Ability to read, analyze, and
interpret general business contracts and write reports, business correspondence,
and procedure manuals. Ability to effectively present information and respond to
questions from managers and/or staff. Must maintain clear and concise
documentation and positive approach to conflict resolution.
Computer and Mathematical Skills
NAVIS Narrowcast and
Dashboard knowledge is preferred. Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, and percentages. Ability to
apply concepts of basic algebra and geometry. Must possess thorough knowledge of
MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type
quickly and correctly using an Online Chat Feature is important.
Reasoning Ability
Ability to solve practical problems and
deal with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
Physical Demands
While performing the duties of this job,
the employee is frequently required to stand, walk, sit; use hands to finger,
handle, or feel; reach with hands and arms; and talk or hear. The employee
must occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.
Work Environment
Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The
noise level in the work environment is usually moderate.
Skills Required
- Minimum of two years related experience in reservation or hospitality industry
- Must demonstrate exceptional verbal and written communication skills
- Ability to use MS Office software effectively
- NAVIS Certification a plus
The Greenbrier Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Greenbrier Companies, Inc. and has not been reviewed or approved by The Greenbrier Companies, Inc..
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, and vision for employees and families, with some options reportedly costing nothing and available soon after starting. Feedback suggests these elements contribute to a benefits package that many view as solid, though not exceptional.
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Retirement Support — A 401(k) with a company match is described as generous, complementing early eligibility and other employer-supported programs. This structure is perceived to add meaningful value to overall compensation for many roles.
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Leave & Time Off Breadth — Paid time off is said to accrue above legal minimums, and sick/vacation time are highlighted as strengths. These features are often referenced as positives when combined with base pay.
The Greenbrier Companies, Inc. Insights
What We Do
The Greenbrier Companies, Inc. is a global leader in designing, manufacturing, leasing, and maintaining freight railcars and related equipment for North American and international markets.
