- Act as the subject matter expert for document verification and lending scenarios
- Own and continuously improve lending policies and procedures, ensuring they remain current, compliant and well documented
- Assisting when needed to assess and approve personal loan applications and prepare loan documentation
- Ensure adherence to NCCP, AML/CTF and KYC obligations
- Support governance reporting, submissions and continuous improvement initiatives
- Act as 2IC to the Personal Finance Manager, stepping in to lead the team as required
- Coach, support and uplift team capability through 1:1s, call reviews and quality assessments
- Cert IV in Credit Management or similar (Desired)
- RG146 / Tier 2 Financial Services accreditation (Desired)
- Proven experience in personal loan assessment (banking or finance essential)
- Strong understanding of responsible lending obligations and the National Consumer Credit Act
- Demonstrated experience writing, maintaining or improving policies and procedures
- Proven ability to lead, coach and influence without direct reports
- Experience handling escalations and complaints with confidence
- Exceptional attention to detail and decision-making capability
- Our People are members first. Our people feel valued, respected and recognised
- Be empowered to learn – professional career development and training provided
- RAC recognise the value of flexible work
- Generous discounts on home, contents and car insurance plus free roadside assistance
- In-house Health and Wellness programs
- Community Volunteering program
- An established Diversity & Inclusion strategy
- A very active Social Club - join one of the most active social clubs in Perth with over 900 members
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
