The Role
Provides on-site technical support for hospital IT hardware, software, telecommunications, and network systems. Installs, troubleshoots, repairs, moves, and securely disposes of equipment; configures software and encrypted mobile devices; supports remote-control sessions; and delivers high-quality customer service.
Summary Generated by Built In
Job Summary
The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.
Essential Functions
The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.
Essential Functions
- Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
- Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.
- Assists with troubleshooting software and network based issues.
- Moves IS assets and coordinates all equipment moves with other service departments as needed.
- Ensures information security by securely disposing of devices with local hard drives.
- Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
- Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.
- Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.
- Provides high quality customer service.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- Associate Degree in computer science, electrical engineering, telecommunications or related field preferred
- certification in Certified Electronics Technician (CET) preferred
- 0-1 years of experience with hospital information systems preferred
- Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.
- Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.
- Ability to install and configure various types of software, including network monitoring tools and diagnostics software.
- Strong attention to details.
- Ability to troubleshoot customer issues.
- Ability to work independently and be a team player.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to solve technical problems quickly and efficiently.
Skills Required
- Associate Degree in computer science, electrical engineering, telecommunications or related field
- Certified Electronics Technician (CET) certification
- 0-1 years of experience with hospital information systems
- Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment
- Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment
- Ability to install and configure various types of software including network monitoring tools and diagnostics software
- Knowledge of secure device disposal and device encryption practices
- Experience providing support via remote control software (e.g., join.me)
- Strong attention to detail
- Excellent customer service skills
- Ability to troubleshoot customer issues and solve technical problems quickly
- Ability to work independently and as part of a team in a fast-paced environment
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The Company
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
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