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Your next-day delivery service online. Innovation that moves E-commerce.
The Role
The Performance & Planning Lead will analyze performance metrics to enhance sales growth and improve client retention through data-driven insights and collaborative initiatives.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt . Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Overview:
We’re seeking a Performance & Planning Lead to track key metrics, analyze trends, and provide insights that drive sales growth and client retention. You’ll support forecasting, planning, and cross-team initiatives to ensure smooth performance and business impact.
Main Resposnibilities
- Monitor daily, weekly, and monthly performance against targets and highlight deviations.
- Provide insights into sales performance, telesales efficiency, and account management revenue growth
- Track client-level average selling price and support priceups and discount models.
- Support management with demand forecasting, monthly closings, and commercial headcount planning.
- Provide simulations and scenarios to ensure smooth peak season performance.
- Monitor churned or inactive clients and analyze reasons for inactivity..
- Provide data-driven insights and recommendations for client retention and reactivation strategies.
- Collaborate with Account Management and Sales to design targeted initiatives that boost portfolio stability and growth.
Who you are!
- 3 - 5 years of experience in data analytics, business analysis, or performance management (preferably in logistics, fulfillment, or e-commerce).
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Hands-on experience with SQL for data extraction, transformation, and analysis.
- Familiarity with Python for data manipulation, automation, and advanced analytics.
- Proficiency in Excel / Google Sheets and at least one BI tool (e.g., Power BI, Tableau, Looker).
- Understanding of logistics/ecommerce KPIs (e.g., order accuracy, delivery success rate, returns, churn).
- Excellent communication skills to present findings to both technical and non-technical stakeholders.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Top Skills
Excel
Google Sheets
Looker
Power BI
Python
SQL
Tableau
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
