Performance Oversight Coordinator

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Performance Oversight Coordinator is responsible for preparing, tracking, and compiling client communications and performance results for the foreclosure teams. In addition, they are responsible for participating on client calls and noting deliverables or feedback, and providing that recap to the team. They are also responsible for ensuring reporting is provided to clients timely by the teams. They will organize and create tracking for the teams for any necessary feedback and deadlines. Performance Oversight Coordinators also may handle client driven requirements like Motion for Additional Sums (MFAS) directions, open item completion, and other data compilation.

Direct Reports: ☐ Yes ☒ No

If yes, list what positions report into the role.

• N/A

Principal Duties:

List of required duties below. Distinguish on-site duties with a *.

• Note client call takeaways and deadlines *.
• Ensure reporting is provided to clients timely *.
• Compile client performance data and track compliance/performance with the teams *.
• Review and execute client driven requirements like MFAS or other open items as necessary *.
• Performs related duties as assigned by management.

Education and Experience

Required education and experience. Examples below.

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 2-4 years working experience in foreclosure.

Knowledge, Skills, and Abilities

Required knowledge, skills, and ability. Examples below.

• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• Strong Microsoft Office skills
• Comfortable in tableau reporting and enjoys learning other reporting mechanisms

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities

 Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•  Performance-based Incentives
• Pet Insurance

• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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