Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
The Performance Marketing Manager will own and scale paid acquisition across key channels, partnering closely with Marketing, Product, Sales, and Data to drive efficient pipeline and revenue growth. This role blends hands-on campaign execution with strong analytical rigor and clear, cross-functional communication.
What you’ll do
Own end-to-end performance marketing strategy and execution across paid social, paid display, and emerging channels (ChatGPT, etc.), including planning, launch, optimization, and measurement.
Manage budgets and forecasting; allocate spend based on ROI/CAC targets and pipeline goals, and communicate tradeoffs clearly.
Build and maintain a testing roadmap across ads, audiences, offers, landing pages, and funnel steps; run structured experiments and document learnings.
Partner with Lifecycle/Email, Content, Creative, and Design to develop high-performing creative and landing page experiences.
Partner with Sales/RevOps to align on lead quality definitions, routing, and pipeline attribution; improve conversion rates from lead → opportunity.
Own channel-level reporting and performance narratives; create dashboards and weekly updates for stakeholders.
Improve tracking and measurement (pixels, UTMs, conversion events), partnering with Data/Analytics and Engineering as needed.
What we’re looking for
4–7 years of performance marketing experience, with hands-on ownership of paid acquisition and measurable growth impact.
Strong analytical skills: comfortable with channel metrics (CAC, ROI, LTV, conversion rates), cohort thinking, and interpreting incrementality where possible.
Experience managing meaningful budgets and optimizing toward business outcomes (pipeline and revenue), not just clicks.
Excellent experimentation discipline: hypothesis-driven tests, sound measurement, and ability to translate results into next actions.
Familiarity with modern ad platforms and tools (e.g., Google Ads, LinkedIn/Meta ads managers) and analytics tooling (e.g., GA4, Looker/Tableau, Amplitude/Mixpanel) plus attribution basics.
Strong communication and stakeholder management; can align cross-functionally and move work forward in ambiguous environments.
Bonus: B2B SaaS demand gen experience, landing page/CRO experience, and/or experience partnering on MMM or incrementality testing.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 4-7 years performance marketing experience with hands-on ownership of paid acquisition and measurable growth impact.
- Strong analytical skills with comfort analyzing CAC, ROI, LTV, conversion rates, cohort analysis, and incrementality.
- Experience managing meaningful budgets and optimizing toward pipeline and revenue outcomes (not just clicks).
- Excellent experimentation discipline: hypothesis-driven tests, sound measurement, and translating results into actions.
- Familiarity with modern ad platforms and tools (Google Ads, LinkedIn, Meta) and analytics tooling (GA4, Looker/Tableau, Amplitude/Mixpanel) plus attribution basics.
- Experience with tracking and measurement (pixels, UTMs, conversion event setup and validation).
- Strong communication and stakeholder management; ability to align cross-functionally and drive work in ambiguous environments.
- B2B SaaS demand generation experience.
- Landing page/CRO experience.
- Experience partnering on MMM or incrementality testing.
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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