We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Performance Excellence Specialist is responsible for leveraging data analytics in combination with operational expertise to identify operational performance gaps and opportunities for improvement in their assigned markets and across the enterprise. This role partners with field leaders to help develop actionable strategies that drive operational excellence and support a culture of continuous improvement.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Analyzes operational and performance data to identify trends, gaps, root causes and opportunities for targeted intervention.
Develops dashboards, reports and visualizations to effectively communicate insights to stakeholders.
Collaborates with field leaders to define KPI targets and monitor progress toward strategic goals.
Facilitates data-driven performance insights meetings and improvement initiatives, which are tied to strategic goals.
Provides recommendations for corrective action plans which involve leaders in root cause analysis and solution design and then continue to support their implementation.
Maintains a mastery level knowledge of ChenMed’s Center and Leader Playbooks to answer any questions or provide any training for field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
s standards, guidelines and best practices from the Center and Leader Playbooks to centers and field leaders.
Works collaboratively with other COEs and field leaders to drive successful completion of tactical and strategic initiatives.
Prepares and delivers weekly, monthly and quarterly performance management insights and presentations to field and executive level leadership.
Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Advanced-level business acuity
In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Driven, strategic, motivated, and has a forward-leaning approach to business
Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
Commitment to data-driven evaluation of initiatives and service levels
Strong business acumen and presentation skills
Exceptional learning agility and servant mindset
Exceptional written and interpersonal communication skills
Strong desire and willingness to provide both consultative/advisory support and hands-on execution
Strong process and meeting facilitation skill
Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions
Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, regionally and/or nationally up to 35% of the time; flexible to work evening, weekends and/or holidays as needed
Spoken and written fluency in English
This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Business Administration, Public Health, or related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
A minimum of four (4) years of relevant experience in operations, analytics, and/or management consulting
Healthcare experience preferred
PAY RANGE:
$96,475 - $137,822 SalaryEMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Top Skills
What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships.
Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
