Job Requirements:
• Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner
• Proper dispatching of requests to co-team members
• Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
• Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
• Generate ad-hoc reports to meet the service delivery requirements,
• Process scheduled tasks and ensure completion on the agreed deadline
• Coordinate with Third Party Vendors as needed
• Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
• Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service
• Drive consistent, standardized, and effective service delivery within the stream
• Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
• Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes
• Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
• Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
Top Skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
