Performance Analyst

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.  

Are you a detail-oriented professional with a strong analytical mindset and come from an Insurance background? Have you worked with large datasets of more than one million rows? Do you have experience in forecasting, including phasing, bridges/waterfalls, and budgets and/or have you previously worked with price comparison website (PCW) data? If so then we want you on our team!

We’re looking for a Performance Analyst to join our Commercial & Marketing team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

In this role you’ll support understanding and delivery of all acquisition/persistency KPIs to ensure budget targets are met. You will carry out analysis to support the identification of risks and opportunities to meet business objectives.

We’re all about people and we’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress our methods and team knowledge.

This is just the start. Imagine where you could end up! The journeys yours…

Core skills we’re looking for to succeed in the role:

• Analytical mindset
• Worked with large datasets (greater than 1 million rows of data).
• Previously worked in Insurance

Nice to have skills, but optional:

• Forecasting experience – Daily Phasing, bridges/waterfalls and budgets
• Experience working with PCW data
• Experience using SAS or SQL

What’s involved:

• Carrying out analysis and tracking MI to support the understanding of all acquisition/persistency KPIs. Identifying any risks and opportunities where appropriate.
• Support the understanding of the key drivers of acquisition/persistency performance and being able to clearly articulate them.
• Support acquisition/persistency Performance manager in the execution of the customer acquisition strategy.
• Support commercial initiatives across functional teams to deliver new capability or improvements in acquisition/persistency performance.
• Support acquisition/persistency Performance manager with forecasting, budget and retrospective analysis processes.
• Access and analyse often large amounts of information, data and market intelligence from multiple sources to create insight to optimise trading activities and generate new tactical and strategic initiatives.
• Support the acquisition/persistency Performance manager with the Daily Trade stand-ups ensuring appropriate updates are delivered and any analysis/actions completed in a timely manner.
• Any other reasonable duties as required.

Skills & experience

• Understanding of the insurance/financial services industry, its products.
• Experience of personal lines insurance analysis
• Experience of SAS, Excel and strong background in statistical methods
• Highly numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations.
• Highly motivated self-starter.
• Strong IT skills (including Excel and ideally programming skills)
• Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward.
• Confidence in prioritising and balancing competing work streams.
• Excellent communication & presentation skills, both verbal and written.
• Good time management and organisation skills.
• Attention to detail.
• Entrepreneurial mind-set with the ability to spot opportunities.
• Strong organisational & planning skills.
• Be confident in prioritising and balancing competing work streams.

Knowledge

• Ideally (but not essential) an understanding of retail insurance products, the insurance industry and the different distribution channels.
• Subscription-based businesses in other sectors will be considered.

Behaviours

• Professional, confident and personable.
• Commercially focused with a strong customer ethic.
• A flexible approach and positive attitude.
• An agile approach to project management and the ability to react rapidly to changes in business priorities to take advantage of emerging opportunities.
• Able to work independently or collaboratively as part of a team.
• Strives to drive business improvements to contribute to the success of the business.
• Self-motivated, enthusiastic, targets driven, and results focused.
• Analytical by nature with an aptitude for data-based decision making.
• A determined attitude to deliver change and rapidly overcome obstacles.

Interested? Apply today and take the next step in finding your dream job.

We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? Check out our reviews for yourself!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.