Performance Analyst

You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.

Performance Leadership & Strategic Measurement

• Lead and embed performance analysis across complex services or delivery areas
  
• Design and implement performance measurement frameworks, including KPIs and user-focused metrics
  
• Ensure alignment with Government Digital Service (GDS) standards and best practices
  
• Establish and maintain high-quality performance analytics standards
  

Insight Generation & Decision Support

• Analyse data from multiple sources (user, service, and operational data) to generate actionable insights
  
• Translate complex data into clear narratives, dashboards, and recommendations
  
• Support teams in designing and iterating services with measurable outcomes
  

Collaboration Across Digital Teams

• Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists
  
• Provide guidance on measurement strategies and interpretation of results
  
• Support decision-making in complex and ambiguous environments
  

Capability Building & Leadership

• Coach and mentor analysts, ensuring quality and consistency in outputs
  
• Contribute to and lead communities of practice within performance analytics
  
• Define and promote standards, tools, and best practices
  

Required Skills & Experience:

• Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
  
• Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
  
• Proven ability to generate insights from multiple data sources and provide data-driven recommendations
  
• Strong stakeholder management and influencing skills, including engagement with senior leadership
  
• Excellent communication and data storytelling skills
  
• Advanced experience with analytical tools such as:
  
  • SQL
    
  • Web analytics platforms (e.g., Google Analytics)
    
  • Dashboarding tools (e.g., Power BI, Looker Studio)
    

Desirable Experience:

• Experience working on public sector or government digital services
  
• Experience defining performance strategies across multiple teams or programmes
  
• Experience mentoring or leading analyst teams
  
• Experience working in hybrid or distributed delivery environments
  

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.