People Success Generalist

Navan is a dynamic and maturing Travel and Expense company dedicated to providing exceptional support and innovation to our customers. We are seeking a highly motivated and adaptable People Success Generalist to join our team and play a pivotal role in supporting our Customer Support agents across the United States. This role is based in our New York or San Francisco office with the expectation of 4 days a week in office.

This is an exciting opportunity for a proactive People professional to make a significant impact in a fast-paced environment. You will be a key partner to our employees and leadership, providing comprehensive support, data for decision making, handling employee concerns, and contributing to a productive and evolving workplace.

What You’ll Do:

• Employee Relations:

  • Serve as the first point of contact for employee inquiries and concerns, providing guidance and support on People policies and procedures.   
  • Conduct thorough and impartial investigations into employee relations matters, ensuring fair and consistent resolution.
  • Counsel managers and employees on performance management, conflict resolution, and disciplinary actions.

• Talent Management:

  • Assist with onboarding and offboarding processes, ensuring a smooth and positive experience for new and departing employees.
  • Support performance management initiatives
  • Contribute to talent development programs and initiatives.

• HR Administration:

  • Maintain accurate and up-to-date employee records in HRIS systems.
  • Ensure compliance with all federal, state, and local employment laws and regulations.
  • Support leave of absence processes, including FMLA, ADA, and other related programs.

• Project Management & Initiatives:

  • Lead and support various People projects and initiatives, such as process improvements, policy development, and employee engagement programs.
  • Develop and implement creative solutions to address People challenges and improve employee experience.

• Partnership & Collaboration:

  • Build strong relationships with employees and managers at all levels of the organization.
  • Collaborate with cross-functional teams to support business objectives.
  • Work closely with the recruiting team to ensure a smooth handoff for new hires and debrief on learnings

• Communication:

  • Effectively communicate with employees and managers to answer questions and provide support regarding policies, procedures, and initiatives.
  • Coach leadership on how to navigate scenarios and give thoughtful recommendations on next steps.

• Adaptability:

  • Thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Demonstrate a high degree of flexibility and agility.
  • Execute tasks with urgency and efficiency.

What We’re Looking For:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience preferred as HR Generalist in a tech or fast-paced environment.   
• Strong knowledge of federal, state, and local employment laws and regulations.
• Experience with HRIS systems (e.g., Workday, etc.).
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to build strong relationships and work collaboratively with diverse teams.
• Strong project management and organizational skills.
• Ability to handle confidential information with discretion and professionalism.
• Experience supporting customer support or G&A teams is a plus.
• Ability to work in a hybrid or remote environment.
• Nice to have but Not Required: experience supporting hourly employees or call center