People Services Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands. 

Job Summary:

The People Operations (HR) Team at IPH is seeking an enthusiastic and energetic People Services Specialist to primarily support effective and efficient operations of the organization’s People Department.

As part of our Employee Experience Team, you will help shape the way we deliver HR Services to the organization. You’ll be an integral part of the team building an awesome employee experience through partnering with leaders and employees on a variety of topics.

Main Responsibilities: 

• Input and update employee data ensuring accuracy and integrity within Workday HRIS
• Validate critical new hire information such as employee location, position details, pay type, etc.
• Initiate onboarding tasks and ensure all steps are completed in a timely manner
• Maintain accurate records of I-9 forms, follow up on discrepancies and stay up to date on changes to I-9 regulations to ensure company practices align with legal requirements
• Problem solves employee inquiries and owns the resolution and communication back to the internal customer
• Supports ad-hoc reporting requests, prepares proposals and presentations
• Develop, update, and maintain Workday Help Knowledge Base Articles and Drive documents to ensure they are current and relevant
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate other People team members
• Supports the People team with organizational tasks and various administrative duties
• Coordinates off-boarding activities, such as asset retrieval, HRIS data entry, etc.
• Partner across the organization on various topics and programs in support of delivering a seamless end to end employee experience
• Contributes to policy writing and interpretation. May assist in developing organizational policy and procedural efficiencies within organization’s values
• Supports People Partners in Employee Relations and other confidential matters.

Qualifications: 

• Bachelors Degree in Human Resources or equivalent experience.
• 3+ years of human resources related experience
• Proficiency in Workday HRIS, particularly the HCM, Recruiting, and Talent modules
• High proficiency with Microsoft Office Suite or related software
• Ability to troubleshoot and resolve issues related to data discrepancies and system errors in Workday HRIS
• Strong analytical skills with the ability to interpret and evaluate employee data
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Excellent organizational skills and attention to detail
• Successful multitasker who can work effectively in a fast-paced environment

#IPH

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)