People Services Advisor

We’re looking for a People Services Advisor to join us in Bradford.

We are a small team of 8 People Services Advisors, if you want to be a part of a team that is fun, flexible and dynamic - this is the team for you!

As a People Services Advisor, you'll play a key role in delivering an outstanding employee experience by providing high-quality, accurate and timely support to employees, managers and external stakeholders throughout the employee lifecycle. Acting as a trusted first point of contact for People Services queries, you'll provide guidance on policies and processes, resolve issues efficiently, and engage proactively through a variety of communication channels. You'll combine excellent customer service with professionalism, empathy and attention to detail, ensuring every interaction builds confidence and delivers a positive experience.

What will you be doing?

• Deliver a professional, customer-focused service to employees, managers and external stakeholders across a range of People Services enquiries.
• Manage a high volume of queries via phone, email and case management systems, ensuring timely and accurate resolution.
• Act as the first point of contact for employee lifecycle, policy, payroll and HR systems-related queries, providing clear guidance and support.
• Take ownership of cases from initial contact through to resolution, keeping customers informed throughout and escalating where appropriate.
• Build positive working relationships through excellent communication, empathy and a proactive approach to customer service.
• Process employee lifecycle transactions accurately and maintain employee records in line with company policies and data protection requirements.
• Support employees and managers with self-service tools and processes, promoting confidence and capability.
• Ensure all interactions and case activity are recorded accurately to maintain service quality and data integrity.
• Meet agreed service levels, quality standards and productivity targets while handling sensitive information with discretion.
• Identify opportunities to improve processes, enhance the customer experience and drive operational efficiency.
• Work collaboratively with colleagues to deliver a seamless service, sharing knowledge, supporting team development and contributing to a positive team culture.

We tend to look for people with:

Essential:

• Experience delivering excellent customer service within a contact centre, shared services, HR support or customer-facing environment.
• Proven ability to manage a high volume of enquiries across telephone, email and digital channels.
• Confident handling sensitive, complex or challenging situations with professionalism and discretion.
• Experience working to service levels, KPIs or performance targets in a fast-paced environment.
• Strong administrative and organisational skills, with a high level of accuracy and attention to detail.
• Excellent communication and relationship-building skills, with the ability to adapt to different audiences.

Desirable

• Previous experience within People Services, HR, Employee Services or a shared services environment.
• Understanding of employee lifecycle processes and HR best practices.
• Familiarity with HR systems, case management tools or ticketing platforms.
• Awareness of employment legislation and data protection requirements.
• Experience supporting employees and managers with HR policies, processes and self-service systems.

What’s in it for you?

• Competitive salary
• 25 days annual leave + buy 5 days
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%
• Life assurance & income protection
• Exclusive Virgin Media O2 products, employee discounts and cashback offers on thousands of brands
• Access to electric car scheme
• 24 hours paid volunteering leave

Who we are:

#LibertyBlume a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.