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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The People Partner plays a key role in supporting the workforce to ensure employees are engaged, productive and happy. This role supports employee situations with discretion and HR expertise, and coaches front-line managers on addressing employee escalations, developing high performing teams and managing performance.
What you’ll do:
- Investigate escalated employee concerns and resolve employee relations issues; provide recommendations and guidance to the business
- Help identify training needs for individuals and managers working closely with L&D; provide training on HR-related topics
- Provides day-to-day performance management guidance to management (e.g., coaching, counseling, performance improvement plans, disciplinary actions).
- Front-line manager coaching on various topics ranging from employee development to performance management to creating inclusive team environments.
- Partners with PBPs on offboarding employees - conducting exit interviews and combining qualitative exit data with quantitative data to understand trends in regrettable and non-regrettable attrition. Partner with PBPs and the business to drive change
- Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
- Equitably exercise high-judgment, manage through ambiguity and serve as the first point of escalation for employee concerns.
- Promote adoption of technology, self-service, change management and continuous improvement.
What you’ll need:
- 2+ years experience of relevant HR experience
- Foundational understanding of talent and performance management processes and systems
- Ability to prioritize workload and self-manage projects; demonstrates initiative and manages multiple, competing priorities
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent interpersonal and relationship building skills
- Excellent time management skills and a proven ability to meet deadlines
- Experience coaching managers through performance management and employee relations matters
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
- Agility - the ability to be flexible, adaptable, and resilient
Nice to have:
- Experience in HR within Tech or Financial Services companies
- Experience supporting exempt and non-exempt employee populations
- HRIS and Workday experience
What the Team is Saying
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
