Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
People Operations Team Lead is responsible for People Operations activities across the EMEA region. This role ensures smooth execution of employee administration, benefits, and compliance processes. The position also provides leadership and guidance to the regional Employee Experience team and directly reports to Regional Head of POP.
Job responsibilities:
- Collaborates with POP leaders and key stakeholders to co-create and execute POP strategy in dedicated area, aligned with the organization's goals and long-term vision.
- Hires, trains and manages a team of 6 POP professionals (People Generalists/ Employee Administration Specialists) to fulfill business objectives. Ensure high productivity, engagement and retention within the team. Delegate tasks, set clear objectives, monitor the progress and performance, and provide feedback to ensure professional growth and success.
- Act as the main point of contact for regional operations matters (Employee Administration, Benefits Management and HR Compliance) and ensure alignment with global People Operations policies and procedures.
- Lead change management efforts related to the implementation of POP programs, projects and initiatives in dedicated area, ensuring smooth adoption across the organization.
- Lead POP projects and initiatives in dedicated area. Provide inputs on employee needs to ensure alignment. Drive improvements of POP processes. Ensure smooth execution of POP processes in dedicated area.
- Ensures compliance with employment laws and company policies. Oversee review, update, and communication of company policies and procedures to employees within the business area.
Education & Experience
- Bachelor’s degree in Law.
- Minimum of 5 years of experience in People Operations, HR Administration, or a similar role, preferably in a multinational environment.
- Previous experience in leading or coordinating a small team is highly desirable.
Skills & Competencies
- A strong advantage is knowledge of employment law and HR compliance across multiple EMEA countries.
- Excellent organizational and coordination skills with attention to detail.
- Solid understanding of HR processes, employee lifecycle management, and benefits administration.
- Strong analytical and reporting skills; ability to interpret HR metrics and trends.
- Proactive, solution-oriented mindset with the ability to manage multiple priorities.
- Fluency in English (both written and spoken).
- Proven experience in using Workday or other HRIS platforms to manage employee data and HR processes.
When you become a part of Infobip you can expect:
- Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool.
- Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often.
- Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Connect globally – Work with people from all over the world. We put the “global” in globalization.
- Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...Talk about a balanced lifestyle!
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-MG2Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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