Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a People Operations Specialist to join our team in São Paulo. In this role, you will play a key part in fostering a seamless, person-focused experience across the employee lifecycle. You will support our team of Wisers to do their best work, primarily focusing on the Brazil market while helping us expand into new markets like Mexico and Chile. You will help realize our Global People Operations vision: providing fast, convenient, and transparent support powered by smart technology and human expertise.
As your operational knowledge grows, so will your impact. You will navigate typical operational challenges by thinking creatively and looking beyond standard processes to find effective solutions. Your expertise will be a cornerstone of cross-team projects, ensuring operational excellence and contributing to the success of the broader Americas region.
Key Responsibilities
Service Excellence: Support the People team’s ticketing desk with a collaborative, "one-team" mentality, responding to queries efficiently and thoughtfully.
Lifecycle Management: Coordinate Workday actions, internal transfers, and relocation requests, ensuring all onboarding and offboarding steps are completed accurately.
Policy Guidance: Provide clear guidance on leave policies and resolve complex international remote working requests through our "Mobile Wiser" initiative.
Compliance & Documentation: Oversee immigration processes and prepare employment documentation, including reference letters and contract changes.
Payroll Partnership: Collaborate with the Payroll team to provide necessary documentation for new hires, benefits, and departures.
Knowledge Sharing: Maintain clear and accessible content on Confluence, ensuring both global and local information is kept up to date.
Mentorship & Quality: Guide and cross-train team members, participating in "four-eye" reviews to ensure collective accuracy and high standards.
Operational Compliance: Manage audit requests to maintain rigorous compliance standards.
Project Delivery: Contribute to local and global initiatives, leveraging technology and automation to improve workflows.
Legal Awareness: Stay informed on local employment laws and update internal processes to ensure continued compliance.
Growth & Flexibility: Embrace opportunities to contribute beyond your core remit to support the team’s success and your own professional development.
A bit about you:
Experience: experience working in a shared services environment or a People team.
Mindset: A positive, can-do attitude with a strong growth mindset and resilience for a hyper-growth environment.
Technical Interest: Passion for data and technology, with a desire to embrace automation.
Communication: Excellent written and verbal English communication skills.
Attention to Detail: Eagle-eyed attention to detail and the ability to handle confidential information professionally.
Problem Solver: Adaptable and solution-focused, with the ability to sequence tasks by priority and impact.
- Collaborator: Self-aware and trustworthy, enabling seamless collaboration within and across teams
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
