The Role
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
We’re looking for a People Operations Specialist to join our global team. This role is key to ensuring smooth People operations across multiple countries. From payroll and benefits to global mobility and labor relations, you’ll play a central role in making sure our employees are supported, our processes run seamlessly, and our company remains compliant with local regulations. If you’re detail-oriented, thrive in dynamic environments, and enjoy collaborating with different stakeholders, this is the opportunity to make a real impact.
What I will be doing?
- Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
- Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
- Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
- Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
- Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
- Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
- Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.
What skills do I need?
- 5+ years of experience in Payroll, People Operations, HR Operations, or a related field — ideally in a multi-country or global environment
- Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting
- Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies
- Strong analytical mindset with excellent attention to detail and accuracy
- Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email
- Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding processes
- Solid organizational skills with the ability to manage multiple countries, providers, and deadlines
- Strong written and verbal communication skills in English
- Experience in high-growth international companies
- Familiarity with APAC labor legislation
- Knowledge of automation, AI tools, or workflow optimization (e.g., AI copilots, RPA, Zapier, or data automation tools) to streamline payroll and employee operations processes
- Prior exposure to process improvement or operational excellence initiatives
Nice-to-Have
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
