People Operations Specialist

About SimpliSafe 

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring? 

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You'll Do

SimpliSafe’s People Operations Specialist (level 3) is responsible for maintaining and progressing every aspect of the employee experience. You will support core HR operations and processes, ensure smooth on-the-ground execution of People programs, and help scale the efforts of the People Partners and Total Rewards teams. As the first points of resolution for employee questions and issues, you will serve as a trusted advisor, educator, active listener and problem solver.

Primary Responsibilities:

• Serve as the gateway for employee questions and needs with regard to People programs, policies and processes
• Provide critical administrative support to ensure smooth delivery of new and ongoing People Programs; assist with implementation of and education for our HR platforms and systems
• Partner with larger People team to manage and triage employee relations matters; escalate high priority issues as needed
• Advance and scale People team programs and insights through data maintenance, reliable documentation, auditing processes, and proactive employee communications
• Support new hire onboarding and orientation across both our Boston and RVA locations
• Partner with other employee-facing teams (e.g., Payroll, IT, Legal, Office Management) to provide a centralized hub for best-in-class employee experience
• Maintain employee files, necessary documentation and data management
• Champion company values, vision, and standards of conduct

What You'll Bring

Desired Skills and Experience:

• Bachelor's degree and/or 1-3 years of experience in HR
• Clear and concise communication skills (written and verbal)
• Excellent planning, organizational, and time management skills
• Ability to make confident decisions with a sense of urgency 
• Manager daily independent work
• Good knowledge of Google Suite to create slide decks, employee related documents, etc., and expertise in remote working tools such as Zoom.
• Demonstrated ability to maintain confidentiality of sensitive information
• General knowledge of HR process/compliance
• HR information systems experience preferred
• Powerful drive to learn and contribute
• Customer service mindset
• Comfort with data comprehension and storytelling

What Values You’ll Share

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar. 
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].