Jobs at SimpliSafe

Build and maintain full-stack solutions for SimpliSafe’s e-commerce platform, including web applications, reliable services, testing, deployment, reporting tools, and internal systems. Collaborate with marketing, analytics, operations, fulfillment, shipping, and QA teams. Develop scalable cloud-native services, integrate third-party systems, optimize databases, support CI/CD, and lead projects from concept through completion.

Leads end-to-end technical programs for connected security hardware and subscription services, coordinating APAC manufacturing partners and cross-functional hardware, firmware, software, cloud, supply chain, quality, and regulatory teams. Manages stage-gate development through mass production, aligns waterfall and Agile schedules, defines requirements, resolves trade-offs, tracks risks and metrics, and communicates progress to executives. Requires occasional APAC travel and evening calls.

Conduct competitive intelligence across home security and smart home products, tracking hardware, software, pricing, features, and market signals. Build competitive repositories, perform feature-gap and pricing analyses, conduct product teardowns, and translate research into roadmap recommendations. Create executive briefs, battlecards, and competitive tools while partnering with Product, Marketing, Engineering, UX Research, CX, and leadership.

Supervise and grow an inbound telesales team by achieving sales quotas, coaching representatives, refining sales processes, analyzing performance, communicating results, and building a high-performing, inclusive culture. The role supports direct sales strategy, cross-functional collaboration, continuous improvement, and development of a new inbound sales function.

Build and own cloud-based backend systems for large-scale, real-time home security video streaming and recording. Responsibilities include architecture, implementation, maintenance, performance optimization, documentation, on-call support, technical decision-making, code reviews, and mentoring. The role requires deep expertise in video streaming standards, cloud storage, metadata indexing, and media technologies, along with extensive cloud experience and at least 10 years of industry experience.

Design, implement, and maintain systems and APIs supporting SimpliSafe’s customer experience platform, privacy compliance tooling, and cross-organization engineering initiatives. Build Node.js microservices and production web applications, work with AWS and SQL/NoSQL databases, develop frontend experiences, maintain CI/CD pipelines, and collaborate across engineering teams to deliver scalable improvements.

Supports the design, prototyping, testing, troubleshooting, and documentation of security-focused electronic products under senior engineer guidance. Collaborates with mechanical, firmware, industrial design, sourcing, product management, suppliers, and manufacturers. Performs defined engineering tasks, assists with design reviews, requirements documentation, risk identification, and prototype testing while developing expertise in embedded systems, sensors, RF technologies, and manufacturing processes.

Designs and develops security-focused consumer products from concept through mass production. Responsibilities include electrical and system-level design, prototype testing, validation planning, design reviews, risk mitigation, requirements development, and collaboration with mechanical, firmware, sourcing, product, and manufacturing teams. The role supports low-power battery designs, embedded interfaces, RF connectivity, and manufacturing optimization, with travel to China-based manufacturing partners one to three times annually.

Leads integrated marketing campaign execution and go-to-market activation across brand, creative, channel, marketing operations, and business teams. Develops campaign plans, messaging, launch materials, and enablement resources; coordinates timelines, stakeholders, and readiness activities across customer touchpoints. Tracks execution metrics, supports retrospectives, identifies improvements, and builds scalable processes and best practices for repeatable campaign delivery.

Manages brand activation and operations by translating brand strategy into briefs, messaging frameworks, toolkits, and standards. Oversees brand reviews, campaign calendars, agency relationships, budgets, timelines, resource libraries, and cross-functional collaboration across Brand, Creative, Integrated Marketing, and Channel teams. Improves processes, ensures consistent brand execution, and analyzes creative performance to recommend optimizations.

Leads SimpliSafe’s enterprise consumer insights function, owning quantitative and qualitative research across Marketing, Product, and Customer Experience. Establishes customer-truth standards, oversees research operations, vendors, and budgets, and translates market and customer data into strategic recommendations for product development, go-to-market, brand, and customer experience. Manages and develops a high-performing insights team while influencing executive decisions and advancing customer-centric, evidence-based decision-making.

Design, build, maintain, and own backend cloud systems for large-scale real-time video streaming and recording. Drive architecture and implementation, write and review code, mentor engineers, optimize performance, document systems, automate operations, and provide on-call support. The role requires extensive distributed-systems and cloud experience, deep video-streaming expertise, and technical leadership.

Leads SimpliSafe’s ecommerce product design organization, setting digital experience vision and strategy while managing designers and researchers. Owns ecommerce design system governance, design-to-code processes, and CMS/front-end replatforming support. Champions responsible AI adoption across design and research workflows, partners with Growth, Product, Engineering, Analytics, and Brand, and drives research- and experimentation-based UX improvements. Builds and develops high-performing teams, ensures brand and accessibility alignment, and delivers measurable customer and business outcomes.

Owns billing system administration and optimization across Zuora and order-to-cash applications. Designs controls, manages configurations and integrations, documents requirements and procedures, monitors process effectiveness, and recommends improvements. Partners with Finance, Tax, CX, eCommerce, and engineering teams on testing, releases, stakeholder approvals, and operational risk reduction. Establishes system administration standards and supports accurate, efficient billing and payment operations.

Leads strategic sourcing and procurement across indirect categories including marketing, technology, professional services, HR, and operations. Develops category strategies, manages RFx processes, negotiates complex agreements, builds business cases, and delivers savings, cost avoidance, risk mitigation, and process improvements. Partners with stakeholders and senior leaders, promotes procurement best practices, improves spend visibility, and drives cross-functional initiatives in a fast-moving environment.

Lead and scale offline performance acquisition across TV, audio, influencers, mail and emerging channels. Own strategy, budget, attribution, testing roadmap, agency/in-house partnerships, creative optimization, reporting to leadership, and grow a team of channel managers and analysts to drive cost-effective subscriber growth.

Manage and execute compensation programs (salary, bonus), lead compensation cycles (merit, promotions, benchmarking), advise leaders on pay and leveling, analyze market data and internal trends, partner with People, Payroll, and stakeholders to design competitive, data-driven total rewards initiatives, and maintain confidentiality throughout compensation processes.

Lead performance digital acquisition across paid search, social, display, video, affiliate and emerging channels. Own growth strategy, budget management, attribution/reporting, testing roadmap, in-house and agency leadership, and team development to drive cost-efficient customer acquisition and meet business KPIs.

As a Staff Software Engineer at SimpliSafe, you will lead the development of e-commerce solutions, mentor engineers, and enhance customer experiences through innovative software solutions. Your role includes collaborating across teams and leveraging modern technologies to ensure successful project delivery.

Own and build integrations between NetSuite, Coupa, and external partners (EDI, payments, retail, logistics). Develop SuiteScript and automation, manage monitoring and alerts in Grafana/Datadog, handle secure file transfer keys, act as technical SME for NetSuite/Coupa, partner with Finance/Logistics/Retail, and use AI to improve processes and automation.