Jobs at SimpliSafe

Leads integrated marketing campaign execution and go-to-market activation across brand, creative, channel, marketing operations, and business teams. Develops campaign plans, messaging, launch materials, and enablement resources; coordinates timelines, stakeholders, and readiness activities across customer touchpoints. Tracks execution metrics, supports retrospectives, identifies improvements, and builds scalable processes and best practices for repeatable campaign delivery.

Manages brand activation and operations by translating brand strategy into briefs, messaging frameworks, toolkits, and standards. Oversees brand reviews, campaign calendars, agency relationships, budgets, timelines, resource libraries, and cross-functional collaboration across Brand, Creative, Integrated Marketing, and Channel teams. Improves processes, ensures consistent brand execution, and analyzes creative performance to recommend optimizations.

Leads SimpliSafe’s enterprise consumer insights function, owning quantitative and qualitative research across Marketing, Product, and Customer Experience. Establishes customer-truth standards, oversees research operations, vendors, and budgets, and translates market and customer data into strategic recommendations for product development, go-to-market, brand, and customer experience. Manages and develops a high-performing insights team while influencing executive decisions and advancing customer-centric, evidence-based decision-making.

Design, build, maintain, and own backend cloud systems for large-scale real-time video streaming and recording. Drive architecture and implementation, write and review code, mentor engineers, optimize performance, document systems, automate operations, and provide on-call support. The role requires extensive distributed-systems and cloud experience, deep video-streaming expertise, and technical leadership.

Leads SimpliSafe’s ecommerce product design organization, setting digital experience vision and strategy while managing designers and researchers. Owns ecommerce design system governance, design-to-code processes, and CMS/front-end replatforming support. Champions responsible AI adoption across design and research workflows, partners with Growth, Product, Engineering, Analytics, and Brand, and drives research- and experimentation-based UX improvements. Builds and develops high-performing teams, ensures brand and accessibility alignment, and delivers measurable customer and business outcomes.

Owns billing system administration and optimization across Zuora and order-to-cash applications. Designs controls, manages configurations and integrations, documents requirements and procedures, monitors process effectiveness, and recommends improvements. Partners with Finance, Tax, CX, eCommerce, and engineering teams on testing, releases, stakeholder approvals, and operational risk reduction. Establishes system administration standards and supports accurate, efficient billing and payment operations.

Leads strategic sourcing and procurement across indirect categories including marketing, technology, professional services, HR, and operations. Develops category strategies, manages RFx processes, negotiates complex agreements, builds business cases, and delivers savings, cost avoidance, risk mitigation, and process improvements. Partners with stakeholders and senior leaders, promotes procurement best practices, improves spend visibility, and drives cross-functional initiatives in a fast-moving environment.

Lead GTM data science for growth, marketing, lifecycle, and personalization. Design, build, and deploy production ML models and decision systems (acquisition, retention, LTV, personalization), own MLOps and feature pipelines, measure experiment/causal impact, mentor others, set technical direction, and drive cross-team execution to improve customer experience and business outcomes.

Lead KPI definition, forecasting, and experimentation for Telesales and Loyalty. Partner with Operations to identify drivers, run experiments, steward data, automate reporting, and share accountability for business outcomes.

Own KPI lifecycle, forecasting, and experimentation for Telesales and Loyalty channels; partner with Operations to design/run experiments, steward datasets, automate reporting, and drive measurable business outcomes.

Lead and scale offline performance acquisition across TV, audio, influencers, mail and emerging channels. Own strategy, budget, attribution, testing roadmap, agency/in-house partnerships, creative optimization, reporting to leadership, and grow a team of channel managers and analysts to drive cost-effective subscriber growth.

Manage and execute compensation programs (salary, bonus), lead compensation cycles (merit, promotions, benchmarking), advise leaders on pay and leveling, analyze market data and internal trends, partner with People, Payroll, and stakeholders to design competitive, data-driven total rewards initiatives, and maintain confidentiality throughout compensation processes.

Lead performance digital acquisition across paid search, social, display, video, affiliate and emerging channels. Own growth strategy, budget management, attribution/reporting, testing roadmap, in-house and agency leadership, and team development to drive cost-efficient customer acquisition and meet business KPIs.

As a Staff Software Engineer at SimpliSafe, you will lead the development of e-commerce solutions, mentor engineers, and enhance customer experiences through innovative software solutions. Your role includes collaborating across teams and leveraging modern technologies to ensure successful project delivery.

Lead UX design, research, and content strategy across app, web, hardware, and the end-to-end customer lifecycle. Set multi-year vision, establish a design system, mature research as a decision tool, drive AI-augmented workflows, recruit and develop the team, influence product and engineering decisions, and personally contribute to highest-stakes work to improve activation, retention, and CLV.

Own and build integrations between NetSuite, Coupa, and external partners (EDI, payments, retail, logistics). Develop SuiteScript and automation, manage monitoring and alerts in Grafana/Datadog, handle secure file transfer keys, act as technical SME for NetSuite/Coupa, partner with Finance/Logistics/Retail, and use AI to improve processes and automation.

Lead analytics for paid digital acquisition channels (social, display, SEM), own KPI lifecycle and forecasting, partner with Marketing and agencies, design and measure experiments, automate reporting, and drive business improvements.

Lead and grow a data platform engineering team to design, operate, and migrate to a modern cloud lakehouse. Own platform roadmap, ingestion frameworks (batch/CDC/API), CI/CD, observability, cost/performance, vendor delivery acceptance, and legacy decommissioning while enabling self-service platform patterns.

The Principal Engineer will lead the Test Platform Services team, focusing on building validation systems, ensuring reliability and scalability, and fostering team growth.

The Staff Backend Software Engineer will lead technical direction, design and implement backend systems, and mentor engineers while driving technical excellence.