Title: People Operations Specialist
Location: DocGo HQ- 35 West 35th Street, New York, NY 10001 (this position is fully on-site)
Employment Type: Full-Time
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
Salary Range: $62,400-$70,000
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities
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Providing accurate and well thought responses to general employee inquiries Increase responsiveness to employees
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Maintain existing initiative elements and improving upon these processes
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Manage data integrity maintaining organizational structure and projects in real time
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Functioning as a client and employee facing service representative for the Human Resources Team
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Handling employee life cycle changes including, promotions, demotions, etc.
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Present as an additional channel of communication and support
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Own and track initial Leave of Absence inquiries to determine appropriate next steps
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Administers and educates Human Resources policies, programs, and practices across dedicated for our dedicated markets
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Working in collaboration with other areas, such as IT (Information Technology), Operations, HR, Training & Education, etc. to ensure the best employee experience
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Support change management initiatives by assisting with communications and implementation
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Collaborates on developing training plans for both HR and non-HR systems and functions (including Workday, Deputy, NinthBrain, PerformYard, etc.)
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Serves a pivotal point of contact for employees, researching and resolving payroll issues, benefit inquiries, employment verifications and providing general employee customer support
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Owns monthly audits of new hire data/access to ensure employees are properly set-up in Company systems; works closely with Payroll and Corporate HRIS (Human Resources Information Systems) team to address any issues in onboarding occurring in Company HRIS or in system provisioning
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Assists with the facilitation of new hire orientation and ensures required training is completed by employees
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Manages the maintenance of personnel/medical files, E-Verify administration, background, drug screening, and DMV adjudication review procedures
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Culture Change Agents assess employee satisfaction, through engagement and tracking of trending issues identified through problem solving and working through staff concerns Ensures compliance with federal and state. and local labor laws to reduce potential for litigation
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Undertakes special projects as directed
Required Education & Experience:
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High School Diploma or Equivalent
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Proven working experience in providing employee support or Human Resources administrative services
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Working knowledge of support desk software, employee databases, and Microsoft 365 suite
Qualifications:
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Strong organizational skills and attention to detail
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General knowledge of Human Resources disciplines, employment laws and regulations
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Excellent customer-service and communication skills
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General troubleshooting and multi-tasking skills
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Results orientation
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High standards of ethics and confidentiality
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Ability to work independently, be self-motivating, and prioritize tasks or projects to meet expected deadlines
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
What We Do
DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible.
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