People Operations Generalist

Title: People Operations Generalist 
Location:  35W 35th St New York NY 10001 

Employment Type: Full-Time 

Salary Range: $70,000-$75,000 annually, plus bonus potential 
Company Benefits: Medical, Dental and Vision Insurance (with company contribution), Paid time off, 401k 
 
About DocGo: 

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 
 
People Operations Generalist Duties: 

• Administers and educates People Operations policies, programs, and practices across dedicated for our dedicated markets  

• Manage the onboarding experience for new employees, working in collaboration with other areas, such as IT, Operations, People Operations, Training & Education, etc. to ensure the best employee experience  

• Establish partnerships and consult with key business stakeholders and People Operations team members to foster teamwork, collaboration, and learning within the HR team, contributing to a positive work environment  

• Support change management initiatives by drafting communications, identifying potential barriers, seeking input from impacted stakeholders, and coaching leaders  

• Works with People Operations Business partners and Operations leadership to diagnose supervisor skill gaps and identify possible training solutions  

• Partners alongside management to address and assess performance management including coaching, counseling, career progression, reviews, performance improvement plans and corrective action administration  

• Supports recruitment initiatives including recommending advertisement strategies, interviewing candidates, and coordination of employee communications and events for recruitment efforts  

• Creates training plans for both People Operations and non-People Operations systems and functions (including Workday, Deputy, NinthBrain, PerformYard, etc.), working with managers to develop training programs for job specific roles, etc.  

• Serves a pivotal point of contact for employees, researching and resolving payroll issues, benefit inquiries, employment verifications and providing general employee customer support  

• Performs monthly audits of new hire data/access to ensure employees are properly set-up in Company systems; works closely with Payroll and Corporate HRIS team to address any issues in onboarding occurring in Company HRIS or in system provisioning  

• Assists with the facilitation of new hire orientation and ensures required training is completed by employees  

• Manages the maintenance of personnel/medical files, E-Verify administration, background, drug screening, and DMV adjudication review procedures  

• Assists with Workers Compensation, disability, and Leave of Absence Administration  

• Prepares all necessary termination paperwork and ensures exit interviews are conducted for voluntary departures from the organization  

• Culture Change Agents assessing employee satisfaction, engagement and working with management on developing action plans based on feedback  

• Conducts focus groups, retention initiatives, reward & recognition programs and employee engagement initiatives  

• Ensures compliance with federal, state. and local labor laws to reduce potential for litigation  

• Investigates any Employee Relations issues, employee complaints, and workplace issues while ensuring HR Compliance in accordance with Employment Laws and Workplace Safety  

• Undertakes special projects as directed  

People Operations Generalist Requirements: 

• A minimum of 3-5 years Human Resources experience preferably as an HR Coordinator, Specialist, or in a similar role  

• Must have a minimum education level of: BA/BS degree (4 year)  

• HR Certification (SHRM-CP, PHR, etc.) preferred  

• Proficient in MS Office and HRIS systems (Workday strongly preferred)  

• Excellent verbal, written, and listening communication skills  

Qualifications: 

• Experience building solid relationships with Leaders at all levels  

• Outstanding ability to manage relationships and balance customer, project, organization and team needs to ensure mutually beneficial outcomes  

• Demonstrated ability to manipulate and analyze data and to present information in a way that allows leaders to make decisions  

• Ability to work independently with minimal supervision, and in team environment  

• Must be well organized, able to prioritize work, manage time effectively, and follow through on commitments  

• Must handle confidential matters with appropriate discretion  

• Ability to perform well in a high-pressure, fast-paced environment