The Role
Manage end-to-end employee lifecycle and HR operations, including onboarding/offboarding, HRIS data accuracy, payroll support, benefits administration, performance review coordination (Lattice), learning & development, employee engagement, HR analytics and compliance. Drive process improvements and deliver timely HR reporting and initiatives to improve engagement, retention, and operational accuracy.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a Talent Management Specialist who is passionate about building high-performing teams and creating an exceptional employee experience. This role will be responsible for driving key talent management initiatives across the employee lifecycle, including performance management, career development, learning programs, succession planning, employee engagement, and talent reviews.
The ideal candidate is data-driven, organized, and enjoys partnering with business leaders to build scalable people processes that enable organizational growth.
Responsibilities:
- Own the end-to-end performance review cycle.
- Partner with managers to ensure timely goal setting, feedback, and evaluations.
- Analyze performance data and provide actionable insights.
- Continuously improve performance management frameworks. Learning & Development
- Identify capability gaps across teams.
- Design and execute learning initiatives, workshops, and leadership development programs.
- Manage learning platforms and track program effectiveness.
- Measure training ROI and employee adoption. Talent Reviews & Succession Planning
- Coordinate talent review discussions with leadership.
- Maintain succession plans for critical roles.
- Support high-potential employee identification and development. Career Development
- Build career frameworks and internal mobility programs.
- Partner with managers on Individual Development Plans (IDPs).
- Drive initiatives to improve employee growth and retention. Employee Engagement
- Conduct engagement surveys and analyze feedback.
- Develop action plans with business leaders.
- Drive recognition and culture initiatives. People Analytics
- Create dashboards for talent metrics.
- Monitor retention, promotions, internal mobility, performance distribution, learning participation, and engagement scores.
- Present insights and recommendations to leadership. HR Programs
- Support organizational design and workforce planning initiatives.
- Assist in change management and communication plans.
- Benchmark talent practices against industry standards.
Performance Management
Required Qualifications:
- Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.
- 3–6 years of experience in Talent Management, HRBP, Learning & Development, or Organizational Development.
- Strong understanding of:
- Performance Management
- Talent Reviews
- Succession Planning
- Career Development
- Learning & Development
- Employee Engagement
- Experience with HRIS and performance management systems (e.g., Lattice, Workday, SuccessFactors, Darwinbox, GreytHR, etc.).
- Excellent stakeholder management and communication skills.
- Strong analytical skills with proficiency in Excel and HR reporting.
Requirement
- Strong communication and interpersonal skills
- Excellent organizational and project management abilities
- High attention to detail
- Analytical mindset with proficiency in Excel and reporting
- Problem-solving and stakeholder management
- Ability to manage multiple priorities
- Confidentiality and professionalism
- Process improvement mindset
- Customer-centric approach to employee experience
Preferred Qualifications
- Experience in a fast-growing SaaS or technology company.
- Familiarity with competency frameworks and OKR-based performance systems.
- Experience managing talent programs across multiple geographies.
- Knowledge of AI-enabled HR tools and people analytics platforms.
Why Join Us?
- You'll play a critical role in shaping how talent grows, develops, and succeeds within the organization. This position offers the opportunity to build scalable talent programs, work closely with senior leadership, and make a measurable impact on employee experience and business performance in a fast-growing AI-driven company.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
- 3-6 years of experience in People Operations, HR Operations, or Human Resources.
- Experience with HRIS and performance management systems.
- Exposure to Learning & Development programs.
- Strong knowledge of HR best practices and employment laws.
- Experience working in a fast-paced technology or startup environment.
- Strong communication and interpersonal skills.
- Excellent organizational and project management abilities.
- High attention to detail.
- Analytical mindset with proficiency in Excel and reporting.
- Problem-solving and stakeholder management.
- Ability to manage multiple priorities.
- Confidentiality and professionalism.
- Process improvement mindset.
- Customer-centric approach to employee experience.
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
