People Consultant

Posted 2 Days Ago
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Gurugram, Haryana, IND
Hybrid
Mid level
Artificial Intelligence • Consumer Web • HR Tech • Other
The Role
Manage end-to-end employee lifecycle and HR operations, including onboarding/offboarding, HRIS data accuracy, payroll support, benefits administration, performance review coordination (Lattice), learning & development, employee engagement, HR analytics and compliance. Drive process improvements and deliver timely HR reporting and initiatives to improve engagement, retention, and operational accuracy.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a proactive and detail-oriented People Operations Specialist to help build an
exceptional employee experience while ensuring smooth HR operations across the employee lifecycle.
This role combines HR Operations, Employee Experience, Learning & Development, Performance
Management, and People Programs to support a high-performing and engaged workforce.
The ideal candidate is organized, people-focused, data-driven, and passionate about creating scalable
people processes that enable business growth.

Responsibilities

    Employee Lifecycle Management
  • Manage end-to-end onboarding and offboarding processes.
  • Ensure a seamless new hire experience from offer acceptance through onboarding.
  • Maintain accurate employee records and HR documentation.
  • Coordinate employee confirmations, promotions, transfers, and exits.
  • Conduct exit interviews and identify improvement opportunities.
  • HR Operations
  • Maintain employee data in HRIS and ensure data accuracy.
  • Support payroll by coordinating attendance, leave, reimbursements, and employee changes.
  • Administer employee benefits, insurance, and wellness programs.
  • Ensure compliance with labor laws, company policies, and statutory requirements.
  • Draft and maintain HR policies, SOPs, and process documentation.
  • Respond to employee HR-related queries.
  • Performance Management
  • Coordinate performance review cycles.
  • Manage performance systems such as Lattice.
  • Track goal-setting, reviews, and development plans.
  • Prepare performance dashboards and HR analytics.
  • Support managers during appraisal and promotion cycles.
  • Learning & Development (L&D)
  • Coordinate new hire orientation and onboarding programs.
  • Manage the company learning calendar.
  • Organize internal and external training programs.
  • Coordinate leadership development initiatives.
  • Track mandatory compliance training completion.
  • Maintain training records and learning metrics.
  • Gather employee feedback to continuously improve learning programs.
  • Partner with managers to identify capability gaps and recommend development initiatives.
  • Employee Engagement & Culture
  • Plan and execute employee engagement initiatives.
  • Coordinate employee recognition and rewards programs.
  • Conduct employee surveys and analyze feedback.
  • Support wellness initiatives and culture-building activities.
  • Organize company events, town halls, and celebrations.
  • Drive onboarding buddy and mentoring programs.
  • HR Analytics & Reporting
  • Prepare monthly HR dashboards.
  • Track key people metrics including:
  • Headcount
  • Attrition
  • Retention
  • Diversity
  • Engagement
  • Learning completion
  • Performance review completion
  • Provide insights and recommendations using HR data.
  • Compliance & Governance
  • Ensure HR documentation complies with applicable laws and company policies.
  • Maintain employee files and audit readiness.
  • Support internal and external HR audits.
  • Assist with policy rollouts and compliance initiatives.

Qualifications

  • Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
  • 3–6 years of experience in People Operations, HR Operations, or Human Resources.
  • Experience with HRIS and performance management systems.
  • Exposure to Learning & Development programs is preferred.
  • Strong knowledge of HR best practices and employment laws.
  • Experience working in a fast-paced technology or startup environment is preferred.

Requirement

  • Strong communication and interpersonal skills
  • Excellent organizational and project management abilities
  • High attention to detail
  • Analytical mindset with proficiency in Excel and reporting
  • Problem-solving and stakeholder management
  • Ability to manage multiple priorities
  • Confidentiality and professionalism
  • Process improvement mindset
  • Customer-centric approach to employee experience

Success Measures

    Success in this role will be measured by:

  • Excellent onboarding experience and employee satisfaction
  • Timely and accurate HR operations
  • High completion rates for performance reviews and training programs
  • Improved employee engagement scores
  • HR data accuracy and reporting quality
  • Compliance with company policies and statutory requirements
  • Efficient execution of People Operations initiatives

Why Join Us?

  • Opportunity to shape the employee experience in a fast-growing AI company.
  • Exposure to global HR operations and cross-functional collaboration.
  • Ownership of impactful people programs and initiatives.
  • Career growth into Senior People Operations, People Operations Manager, or HR Business
    Partner roles.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Skills Required

  • Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
  • 3-6 years of experience in People Operations, HR Operations, or Human Resources.
  • Experience with HRIS and performance management systems.
  • Exposure to Learning & Development programs.
  • Strong knowledge of HR best practices and employment laws.
  • Experience working in a fast-paced technology or startup environment.
  • Strong communication and interpersonal skills.
  • Excellent organizational and project management abilities.
  • High attention to detail.
  • Analytical mindset with proficiency in Excel and reporting.
  • Problem-solving and stakeholder management.
  • Ability to manage multiple priorities.
  • Confidentiality and professionalism.
  • Process improvement mindset.
  • Customer-centric approach to employee experience.
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The Company
HQ: San Francisco, CA
139 Employees
Year Founded: 2015

What We Do

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

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