Knowledge Services Consultant

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Role summary:
As the Lead consultant for the KM CoE drive and execute the enterprise knowledge strategy and
operating model modernization. A key focus on the role involved leverage existing AI/LLM
solutions and/or lead the development of new ones (e.g., Microsoft 365 Copilot) to industrialize
AI-driven knowledge discovery, learning, and decision support, and enabling a strong data
governance at scale
What you'll do:• Assess current-state KM (content, taxonomy, findability, reuse); define target-state
knowledge architecture, governance, and operating model enabled through
project/role-based assistants• Lead execution and operationalize key elements on the strategy and vision
o Discovery & delivery of GenAI-powered knowledge (enterprise search,
summarization, Q&A copilots, case-expert retrieval)
o Automated classification / sanitization flows through development of bots and
ensure capture-at-source (e.g., project code creation, closing etc.) and
o Champion and enable content workflows automation from Ingestion → curation →
publication
o Embed strong governance mechanism (roles, guidelines, scorecards), including
responsible AI controls (privacy, security, grounding, red-teaming) and ensure
adherence
o Develop and evangelize adoption and change management programs; measure
business value while tracking SMART goals and KPIs
What you'll Bring:

• At least 6-7 years' relevant experience in core KM/consulting; experience running
  multistakeholder programs.
• Fluency in English
• Client-first mentality
• Intense work ethic

Preferred Skills:• Microsoft 365 (SharePoint, Viva Topics, Copilot), Power Automate, Power BI• Familiar with RAG patterns, vector search, metadata/taxonomy design• Strong facilitation, storytelling, stakeholder and team management
How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com