EverCommerce: People Operations Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en 

Summary

Serves as a senior operational contributor on the People Operations team, responsible for maintaining the integrity, compliance, and scalability of core HR programs and systems. Brings meaningful HR experience to a role that sits at the intersection of data, process, and program ownership. Reports to the People Operations Manager and partners closely with HR Generalists, Coordinators, and cross-functional stakeholders to ensure People Operations runs accurately, efficiently, and in full compliance with regulatory requirements.

The People Operations Specialist II is a detail-oriented, systems-savvy HR professional who thrives in the operational core of a People team. This role goes beyond task execution — it requires the judgment to understand how HR actions connect to broader organizational and compliance outcomes. The ideal candidate has a background in HR operations or generalist work and brings the experience needed to identify risk, maintain clean data, and keep People programs running at a high standard without heavy oversight. This is not a high-visibility, front-facing role — it's the role that makes everything else on the team possible.

HR Data Integrity & Systems Management

• Serve as a steward of employee data within the HRIS (Workday preferred), ensuring records are accurate, complete, and audit-ready at all times
• Process employment actions — new hires, promotions, transfers, title changes, location changes, level changes, and terminations — with a strong understanding of downstream impacts on compensation, benefits, reporting structures, and compliance
• Conduct regular data audits and clean-up cycles to identify and resolve discrepancies proactively
• Partner with the Systems/Workday team on process improvements, configuration changes, and testing
• Maintain org structure data and position management with an understanding of how job architecture decisions ripple across the organization

Compliance & Policy Administration

• Own the day-to-day compliance posture of People Operations, including documentation standards, records retention practices, and process controls
• Proactively monitor federal, state, and local regulatory changes; recommend and implement policy and handbook updates in partnership with the People Ops Manager and Legal
• Prepare for and support internal and external HR audits, including pulling records, organizing documentation, and coordinating responses across functions
• Maintain the employee handbook and policy library as living documents, ensuring accuracy and alignment with current law and company practice
• Support leave of absence tracking and administration, ensuring proper documentation and compliance with applicable regulations

Program Maintenance & Operational Ownership

• Maintain and continuously improve core People Ops programs, including onboarding, offboarding, and recurring compliance workflows
• Identify process gaps and inefficiencies; propose and implement practical, scalable solutions in partnership with the People Ops Manager
• Build and maintain standard operating procedures and process documentation to support team consistency and knowledge continuity
• Partner with cross-functional teams (Finance, Legal, IT, Payroll) to keep People programs aligned with broader organizational requirements

Project Management & Reporting

• Support and at times lead defined People Ops projects, managing timelines, documentation, and stakeholder communication
• Produce recurring and ad hoc People analytics reports for leadership, including headcount, attrition, org change activity, and compliance metrics
• Track project milestones and surface blockers proactively to the People Ops Manager

Team Support & Escalation

• Serve as a resource to the People Ops Coordinator on complex or ambiguous employment actions, providing context on policy, process, and downstream impact
• Partner with HR Generalists by ensuring operational data and documentation are accurate and complete ahead of employee relations or business partner work
• Understand and apply knowledge of job architecture, position management, and the organizational implications of employment changes

Required

• 3–5 years of progressive HR experience, including meaningful time in an HR Operations, HR Generalist, or HR Coordinator role
• Demonstrated hands-on experience with HRIS data management, employment action processing, and HR compliance
• Strong working knowledge of federal and multi-state employment law (FLSA, FMLA, ADA, EEO, and state-specific leave and wage laws)
• Experience with enterprise HRIS platforms; Workday experience strongly preferred
• Solid understanding of job architecture concepts and the organizational impact of position-level changes (title, level, location, reporting structure)
• High attention to detail with a track record of maintaining accurate, audit-ready data and documentation
• Strong organizational skills and the ability to manage multiple ongoing workstreams independently
• Clear, professional written and verbal communication skills

Preferred

• Experience supporting or leading HR audits and records management programs
• Familiarity with HR ticketing or case management systems (Jira, ServiceNow, or equivalent)
• Exposure to benefits administration or leave of absence management
• PHR, SHRM-CP, or equivalent HR certification (or active pursuit)
• Experience working in a fast-paced or high-growth organization

Where: Remote, US

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States — if you’re close to one of our offices, we can set you up in-office, or you can work 100% remotely. You must be eligible to work without sponsorship to qualify for this position. The role may require occasional travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks

• Flexibility to work where and how you want within your country of employment — in-office, remote, or hybrid

• Day 1 access to robust health and wellness benefits, including an annual wellness stipend

• 401(k) with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

Compensation

The target base compensation for this position is $75,000 – $85,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.