Jobs at EverCommerce

Lead a product development squad for Joist. Responsibilities include managing engineers, project ownership, delivering software, and promoting Agile practices.

Lead two cross-functional product squads for Joist, coaching engineers, coordinating with product and cross-functional partners, driving delivery from scoping to production, shaping architecture and engineering practices, and operating high-performing Agile teams to build scalable web and mobile contractor software.

The Senior Product Manager will lead the development of AI-powered FSM workflows, manage product lifecycle, and collaborate across teams to drive outcomes.

Sell BrioStack portfolio to existing and prospective customers via inbound/outbound outreach. Qualify prospects, run demos, negotiate and close expansion deals, meet monthly quotas, and become a product SME while collaborating with Sales, Customer Success, Support, and Marketing teams.

Own pre-sales funnel analytics from lead to closed-won for EverHealth products. Build funnel conversion and pipeline-quality reporting, ICP and win/loss analysis, cohort and TAM analyses, Salesforce dashboards, and actionable insights for Sales, Marketing, and RevOps. Use AI tools to accelerate reporting and support GTM planning, quota modeling, and competitive intelligence.

Provide phone, email, chat and social media support for Timely SaaS customers. Troubleshoot issues live, investigate root causes, communicate solutions clearly, and identify opportunities to add product value. Work collaboratively with a global support team, use Zendesk and Slack, and follow rostered phone support hours. Fixed-term (6 months), remote within New Zealand.

Provide high-quality, multi-channel support (phone, email, chat, social) for the Timely SaaS product. Troubleshoot issues, investigate root causes, translate technical details into plain English, and escalate as needed. Identify opportunities to add customer value, support adoption, and contribute to continuous improvement within a global support team. Role is fixed-term, full-time, remote within Australia.

Lead design, implement, and maintain Salesforce and Zuora CPQ/Billing solutions across lead-to-quote and quote-to-revenue processes. Run discovery and design sessions, develop Apex and declarative Salesforce solutions, configure Zuora product catalog and subscription workflows, integrate systems, lead UAT, train users, and mentor team members while collaborating with Sales, Legal, Finance, and Ops.

The staff software engineer will lead technical design, develop AWS microservices and automation solutions, and mentor team members.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

Manage trial customers end-to-end to drive trial-to-paid conversions. Provide product guidance, demos, training, and sales workflow support (estimates, contracts, payments). Prioritize high-volume outreach, identify customer needs, increase feature adoption, and partner cross-functionally to improve activation and retention metrics.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

The role involves implementing and improving the software development lifecycle (SDLC) using Jira and Confluence, configuring workflows, automating processes, and ensuring tool adherence across teams. Responsibilities include managing reporting, partnerships with engineering teams, and enabling effective product operations.

Lead category management and strategic sourcing for enterprise software and tools. Drive supplier performance, negotiate contracts, manage budgets, mentor the category team, partner with cross-functional stakeholders, and implement procurement best practices to optimize cost, reduce risk, and deliver measurable value.

Lead customer onboarding for EverHealth SaaS: run hands-on working sessions and trainings, monitor adoption, manage onboarding projects and data migrations, coordinate integrations, respond to inbound requests, create learning content, use AI tools to increase efficiency, and travel up to 15% to support customers.

Designs, builds, tests, and deploys AI-enabled automations and copilots for GTM and RevOps. Creates reusable agent templates, prompt libraries, and orchestration patterns; implements end-to-end API integrations; monitors performance; documents and hands off production solutions; and trains/coaches business teams on safe, responsible AI usage and prompting best practices.

Lead UX design at EverWell for complex products, guiding the design process, mentoring teams, and driving user-focused experiences across desktop and mobile.

The Lead Database Reliability Engineer will enhance database performance, reliability, and scalability while mentoring data professionals and collaborating with product and engineering teams.

Perform end-to-end strategic analyses for EverPro to inform pricing, packaging, and monetization decisions. Aggregate and analyze product and customer data, evaluate operational impacts, collaborate cross-functionally, and present clear recommendations to drive growth.

Drive end-to-end strategic analyses for EverPro products to inform pricing, packaging, and monetization decisions. Aggregate and clean customer and product data, surface trends, evaluate operational requirements, collaborate cross-functionally, and translate findings into clear recommendations and presentations to support growth priorities.