Jobs at EverCommerce

Manages sales and customer experience commission cycles, incentive compensation plans, discount approvals, reconciliations, disputes, reporting, and audit controls. Partners with Sales, Finance, HR, Accounting, and RevOps to ensure accurate payouts, billing alignment, data integrity, and compliance. Supports compensation systems, CRM and CPQ enhancements, dashboards, vendor tracking, and continuous process improvement.

Manage and grow existing healthcare SaaS accounts through upselling and cross-selling EverHealth solutions, partner offerings, and RCM services. Prospect within the customer base, build qualified pipelines, conduct product demonstrations, negotiate pricing, manage opportunities through close, and document activity in Salesforce. Coordinate with implementation and RCM teams, attend industry events, and consistently exceed sales quotas.

Leads Platform Development and Database Reliability Engineering teams, overseeing people development, technical strategy, architecture, cloud infrastructure, database reliability, observability, disaster recovery, capacity planning, and continuous improvement. Partners across Product and Engineering to prioritize roadmaps, improve delivery processes, and build secure, scalable platforms using Kanban and Jira. Coaches engineers, supports planning, and explores responsible AI and automation to improve engineering outcomes.

Conduct mixed-method customer research across the payments journey, from onboarding and activation through trust, usage, and retention. Partner with Product, Design, Marketing, Sales, Engineering, Customer Success, and leadership to translate qualitative and quantitative insights into product strategy, roadmap priorities, and growth initiatives. Independently manage multiple research projects, analyze product and survey data, communicate findings through tailored presentations and reports, and influence decisions with evidence.

Manage payments opportunities among existing Timely customers across Australia and New Zealand. Engage customers through calls, emails, and follow-ups; understand their needs; recommend Timely Pay and Terminal solutions; communicate product value; manage opportunities through conversion; and build long-term customer relationships. Collaborate with Sales and Customer Success teams to achieve payments growth targets in a target-driven environment.

Leads and scales EverHealth’s SDR team, owning sales development strategy, inbound and outbound pipeline generation, lead qualification, KPI reporting, process optimization, and sales technology. Coaches SDRs, supports hiring and enablement, aligns with marketing and sales leadership, and develops messaging and competitive insights to improve productivity and pipeline contribution.

Own budgeting, long-range planning, forecasting, variance analysis, revenue modeling, and financial insights for a software vertical. Evaluate business cases, pricing, hiring, product investments, and growth initiatives while advising leadership, identifying risks and opportunities, and improving financial processes and reporting.

Own and scale the B2B account-based marketing strategy for improveit 360. Responsibilities include target-account selection and tiering, buying committee engagement, intent and personalization programs, Sales alignment, MQA funnel ownership, ABM technology strategy, performance measurement, and roadmap development. The role partners closely with Sales, RevOps, Marketing Operations, Paid Media, Content, Product Marketing, and Events to drive account engagement, pipeline, and revenue.

Designs, builds, tests, and deploys AI-enabled automations and copilots for GTM and RevOps. Creates reusable agent templates, prompt libraries, and orchestration patterns; implements end-to-end API integrations; monitors performance; documents and hands off production solutions; and trains/coaches business teams on safe, responsible AI usage and prompting best practices.

Own pre-sales funnel analytics from lead to closed-won for EverHealth products. Build funnel conversion and pipeline-quality reporting, ICP and win/loss analysis, cohort and TAM analyses, Salesforce dashboards, and actionable insights for Sales, Marketing, and RevOps. Use AI tools to accelerate reporting and support GTM planning, quota modeling, and competitive intelligence.

Maintains and supports software systems for Department of Defense clients, including Windows patching, troubleshooting, SCAP scans, STIG development, compliance maintenance, client implementation, documentation, and application testing. The role provides phone and email support, requires collaboration with technical teams, and involves approximately 30–35% annual travel.

Owns Workday Learning, Recruiting, Talent, and Advanced Compensation functionality. Designs, configures, tests, and deploys business processes, security settings, automations, integrations, and AI-enabled workflows. Partners with HR, Finance, IT, and analytics teams to improve processes, reporting, data integrity, compliance, and user experience. Leads requirements gathering, change management, training, release planning, audit support, and system enhancements while providing advanced user support and guidance to junior team members.

Leads EverCommerce’s payments strategy, product development, commercialization, and growth across its SaaS portfolio. Owns adoption, processing volume, revenue, retention, customer experience, and profitability outcomes. Partners across product, engineering, sales, marketing, operations, risk, finance, and data to launch payment capabilities, improve merchant lifecycle performance, and build scalable embedded finance solutions. The role also develops payments talent, influences executive stakeholders, and drives cross-functional execution across global markets.

Own growth marketing and customer acquisition strategy for an assigned B2B SaaS business. Manage funnel performance, integrated campaigns, forecasting, experimentation, channel optimization, and pipeline contribution. Partner with Sales, Revenue Operations, Product Marketing, and cross-functional marketing specialists to improve acquisition, conversion, attribution, and marketing efficiency. Develop strategic growth plans, identify opportunities, and drive accountability without necessarily managing execution teams directly.

Own a portfolio of mid-market healthcare customers using an EHR platform, driving retention, expansion, adoption, and measurable business outcomes. Lead consultative workflow discussions, business reviews, escalations, risk mitigation, renewals, and expansion opportunities. Partner cross-functionally with Product, Engineering, RCM, Support, and Sales while maintaining customer health and forecasting data in Salesforce or another CRM.

Leads end-to-end process improvement across healthcare software functions by mapping current workflows, analyzing operational data, identifying constraints, redesigning processes, and driving adoption. Establishes measurable baselines, operating metrics, standard work, and training; partners with engineering on automation, Finance on savings measurement, and business leaders on sustained change.

Provide responsive technical support for the Timely SaaS platform through phone, email, chat, and social media. Investigate customer issues, troubleshoot problems, explain technical concepts clearly, identify opportunities to demonstrate product value, and contribute to continuous improvements in support delivery. The role requires strong communication, empathy, judgment, initiative, SaaS support experience, and familiarity with tools such as Zendesk and Slack.

Lead Joist’s customer acquisition and growth strategy across web and mobile. Own a multimillion-dollar acquisition budget, channel mix, forecasting, experimentation, analytics, and performance optimization. Partner with Paid Media, SEO, Lifecycle, Product Marketing, and Analytics teams to improve acquisition efficiency and scale growth. Present performance insights and recommendations to senior leadership while influencing cross-functional teams and driving strategic planning.

Lead Joist’s customer acquisition and growth strategy across web, mobile, paid media, SEO, experimentation, lifecycle, and product marketing. Own a multimillion-dollar acquisition budget, channel allocation, forecasting, measurement, attribution, and experimentation. Use analytics to optimize performance, guide investment decisions, and present recommendations to senior leadership while aligning cross-functional teams around scalable growth opportunities.

Lead product strategy, roadmap, and execution for ZyraTalk and EverPro’s AI voice product line. Drive integrations across vertical SaaS products, prioritize voice and automation capabilities, conduct customer discovery, define KPIs, and partner with engineering, AI, sales, and customer success teams. The role also owns commercialization, packaging, adoption, and the transition from founder-led development to a scalable product management discipline.