People Operations Partner

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities - including Singapore, Hanoi, Kuala Lumpur, Mumbai, Luxembourg, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We're looking for a People Operations Partner to drive smooth, compliant, and engaging people processes. You'll manage payroll, support onboarding, performance, and recruitment, and help foster a strong team culture. This is a hands-on role at the heart of our scaling journey. If you're detail-oriented, proactive, and you have a passion for people, we’d love to hear from you.

This position reports directly to the Director of Operations.

Core Responsibilities:

Payroll & Compliance

• Manage end-to-end monthly payroll for Malaysia and other entities, and coordinate with payroll partners to ensure accuracy and timely processing.
• Stay up to date with local labour laws and statutory requirements in Malaysia and other operating locations.

People Operations

• Maintain accurate employee records and documentation in relevant systems
• Support onboarding and offboarding workflows, working closely with service partners
• Support review, optimize, and document people-related workflows and policies.
• Drive People Ops programs and initiatives to enhance employee experience and efficiency.

Workplace Experience and Community

• Act as primary liaison with premises vendors, creating a welcoming, productive workplace.
• Design and run local team social events, celebrations and community building activities.
• Coorindate company offsites, team meetups, and cross-functional gatherings.

Performance and Engagement

• Assist with performance review and promotion cycles.
• Support the tracking and follow-up of employee engagement activities and programs.

Recruitment

• Coordinate interview processes, communicate with applicants and assist in candidate selection.
• Oversee the upkeep of Applicant Tracking System (ATS), coordinate across recruitment channels and stakeholders.
• Use ATS data to improve candidate experience and recruitment efficiency.

Compensation and reward

• Research on market compensation benchmarking to inform internal salary planning.
• Assist in the administration of bonuses, ESOP, and other reward programs.

C-Level Diary Management & Support

• Provide calendar management and meeting coordination for C-level executives, representing 5% of day-to-day responsibility.

• 3-5 years of experience in client-facing People/HR operations or generalist roles, preferably in tech or high-growth environments.
• Demonstrated experience in managing and executing payroll and statutory contributions in Malaysia end-to-end
• Working knowledge of employment legislation and practices in Malaysia; Singapore and any other locations will be an asset
• Experience supporting managers during the rollout of company-wide HR programs, including performance reviews, compensation planning, and talent reviews
• Experience working with Employer of Record is desired
• Familiarity of diary management of executives is a plus
• Strong integrity and a sense of ownership, taking full accountability for tasks and outcomes
• Detail-oriented, highly organized, and calm under pressure
• Comfortable juggling multiple responsibilities and shifting priorities
• Strong ability to diagnose problems using data and develop viable solutions
• Excellent written and verbal communication skills in English.
• Ability to communicate effectively with people at all levels
• Ability to work independently and as a reliable team member
• Experience working in a globally distributed tech start-up or high-growth environment
  

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Medical protection allowance
• Laptop and accessories

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Working in accordance with applicable laws, iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.

If you need assistance or request accommodation during the recruitment process, please contact [email protected]

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

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To protect the interests of all parties, iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee, regardless of the means of transmission, will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume.