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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
- New Relic is looking for a People Operations Partner APJ to join the PeopleOps team.
- This role will have the opportunity to be a part of a transformational project of setting up the
Global Shared Services in the region and make an impact through your work by responding
to inquiries on a variety of People topics and working on various People-related processes
and projects. - You will gain exposure to all facets of HR helping you to grow your career in
your position. - This is a great opportunity to optimize existing processes and implement new technologies
to acquire efficiencies supporting a global organization. This role will be working in a hybrid
model from Bangalore - We are looking for someone with high energy, passion, and a collaborative background of
successfully leading people projects, that make a positive work environment to transform
our business! - This role will be working from the Bangalore office 3 days per week
What you'll do
- Responsible for resolving employee inquiries opening and resolving most tickets
within 24hrs. - Serve as the first point of contact for employees, managers, and other stakeholders
on People policies and/or processes using PeopleOps procedures, policies,
knowledge management system and other reference materials. - Provides accurate documentation and clear communication in responding to a wide
variety of HR practices and processes, such as benefits, hiring processes, and
employment verification, on a timely and accurate basis. - Provide tier 1 support for HR applications, benefits, compensation, staffing, and
learning in the region - Enter and audit employee hires and data changes in Workday
- Be able to generate and analyse reports from various HR systems
- Maintain employee files if needed
This role requires
- 3-5 years of People Operations experience supporting an international Organization.
- Experience working in a shared-service environment
- Experience with ticketing systems is highly desired
- Proven organisational skills with attention to detail and strong prioritisation skills
- Self-motivated to complete various tasks in a timely manner
- Must have outstanding customer service skills
- Must handle sensitive and confidential information with discretion
Bonus points if you have
- SHRM, PHR, or other HR certifications.
- Strong proficiency using G-Suite (including Google Slides, Google Sheets,
advanced excel, Word, etc.). - Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk , Jira
Service Management and ServiceNow).
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
New Relic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Relic and has not been reviewed or approved by New Relic.
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Healthcare Strength — Core coverage spans medical, dental, vision, telehealth, and mental‑health tools, with employer‑paid life and disability. Wellness funds and globally available programs add breadth to the health offering.
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Parental & Family Support — Paid parental leave, family‑forming support through Carrot, and subsidized back‑up childcare indicate strong family benefits. These supports are positioned across regions and designed to cover varied family needs.
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Retirement Support — A 401(k) with an employer match is part of the package alongside other financial programs. The employer match is cited as a meaningful component of total rewards.
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What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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