We are seeking a seasoned People Operations leader to oversee and scale global People Operations with a strong focus on employee experience, operational excellence, and technology-enabled solutions. This role will lead a global team, partner closely with cross functional stakeholders, and drive continuous improvement across People processes, systems, and services.
The ideal candidate is customer-centric, highly detail-oriented, comfortable navigating complexity, and experienced in leading change at scale—particularly in Workday-centric environments.
How you will contribute:
People Operations Leadership
- Lead and develop a global People Operations team, ensuring consistent, high-quality service delivery across regions
- Foster a customer-first mindset, balancing speed, quality, and employee experience
- Serve as a senior, customer-facing leader for employees and internal stakeholders
- Build strong, trusted relationships across functions including Finance, Procurement, Payroll, Technology, and Information Security
Execution
- Ensure accurate, timely responses to all employee and manager inquires coming through T1/T2 channels.
- Manage Workday transactions and issue resolution related to onboarding, hiring, offboarding, personal data changes, and learning
- Oversee learning administration within Workday and coordinate with Information Security, Technology, and Legal as needed
- Partner closely with Technology to troubleshoot and resolve employee system and access issues
Operational Excellence & Employee Experience
- Identify root causes of employee issues and determine effective, scalable solutions
- Continuously identify and implement opportunities to improve the employee experience and reduce manual effort
- Establish, track, and maintain KPIs and SLAs to measure performance and service quality
- Own the end-to-end onboarding and offboarding processes, ensuring a consistent, compliant, and positive employee experience
- Experience leveraging or exploring AI-enabled solutions is a plus
Program & Project Management
- Scope projects by defining work, required resources, and realistic timelines
- Lead end-to-end projects, including process redesign and global rollouts
- Manage stakeholders throughout project lifecycles, track milestones, and proactively escalate risks and issues
- Prepare and execute all People Operations aspects of mergers, acquisitions, and divestitures, in partnership with cross-functional stakeholders
Qualifications & Experience:
- 5+ years of experience managing a global People Operations team
- Demonstrated customer-centric approach with strong client and stakeholder management skills
- Proven track record of strong cross-functional relationship management
- Strong attention to detail with a proven ability to execute
- Deep understanding of HR technologies and HRIS platforms
- Strong preference for Workday experience across People Operations, systems, and integrations
- Experience translating business needs into technical requirements
- Proven experience managing complex, end-to-end projects and process changes
- Prior experience in a customer-facing leadership role
Compensation
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max :
$140,080.00 - $210,120.00 (USD)Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Top Skills
What We Do
Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments. With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance. Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022. Learn more at merative.com
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