People Operations Manager

Position Description 

Job Title: People Operations Manager

Reports To: Vice President, People Operations

FLSA Status: Exempt

Location: Shared Services Office, Irving, TX

As a strategic and hands-on Manager, the People Operations Manager will lead the day-to-day operational functions with a team of professionals, ensuring world-class service is provided through the new employee experience, total rewards administration, technology and automation, and key People Team projects. This role is fast-paced and within a dynamic environment. This role will have the responsibility of building infrastructure while driving the right change while supporting the People Team transformation. This position will bring a collaborative, detail-oriented mindset with a strong operational passion for process excellence and employee experience.

• Provide strategic Human Resources (HR) consultation, analysis, and perspective on organizational matters to ensure people align with business needs and objectives
• Plans, organizes, and controls all activities of the department. Participates in developing department goals, objectives, and internal process flows.
• Builds collaborative relationships within the department and amongst others across the company, leading through change management
• Continually assess business needs and identify areas where process improvements will ensure customer expectations are met or exceeded by enhancing system capability and performance.
• Analyzes, reviews, and updates current business processes with best practices using HRIS software
• Monitors shared email inbox to ensure timely response, customer service-focused responses, and identify areas for improvement.
• Partners with Recruiting and Operations in facilitating assignments and follow-through with new business integrations
• Develop, implement, and oversee the day-to-day administration of all health & welfare and retirement benefit programs, including absence management and any other supplemental offerings.
• Lead annual enrollment, carrier negotiations, and/or implementations of new benefits with the partnership of the company’s health and welfare broker.
• Ensure seamless administration of benefits programs, employee engagement, and compliance with local, state, and federal regulations.
• Partner with Benefits Partner to ensure routine audits, invoicing processes, and financial reporting provide accuracy across cross-functional teams
• Manage filings, audits, legal requirements, including non-discrimination testing, Affordable Care Act (ACA) filings, and any federal mandates.
• Ability to design, execute, and organize multiple projects at any given time
• Participates in administrative staff meetings and attends all other meetings as needed.
• Takes a lead within the department to challenge effectiveness and efficiencies by applying a continuous improvement mindset to drive process and procedure improvements
• Ensures compliance with all federal, state, and local employment laws
• Additional duties as assigned
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner always
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Competencies 

• Trust, confidentiality, and professionalism are demonstrated at every level
• Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills required.
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
• Strong attention to detail
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices
• Exceptional organizational, project management, and multitasking abilities.
• Employ effective time management skills, as well as work independently and in a team environment.
• Effective analytical, problem-solving, and decision-making skills
  

Qualifications and Skills

• 8-10 years of HR experience, along with a minimum of 3-5 years leading a team of 5+ direct reports, with progressive HR experience preferred
• Strong understanding of self-funded insurance plans
• Excellent PC experience, including but not limited to: Microsoft Office Suite (Outlook, Excel, Word, Visio) and basic internet
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently
• 5+ years of progressive experience in benefits management, multi-state required.
• Strong understanding of self-funded, level-funded, and fully insured plans.
• Experience navigating benefits in a multi-entity, multi-jurisdiction environment.
• Familiarity with HR systems such as ExponentHR and benefits administration platforms.

Supervisor Responsibility

This position oversees all employees within the department's appointed supervision, responsible for their performance management and hiring. Responsible for the performance management and hiring of employees within the assigned team, to include but not limited to, interviewing, hiring, performance management, day-to-day responsibilities, progressive discipline, etc.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment, and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or the most senior leader of your department.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.

• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 – 20 p
• Standing for long periods of time (4-5 hours) occasionally
• Must be able travel via plane or car to attend business meetings, events, etc.