People Operations Manager

About GoCo:

Our mission at GoCo is to help small businesses spend less time on manual, painful, and complex HR tasks, so they can focus on growing happier, more productive teams. We hope by doing so, we can empower companies to focus on their own employees and mission.

Founded in 2015 with over 100,000+ happy users, we consistently rank in the top for best support, easiest to use and users most likely to recommend. We are passionate about what we do, we don’t give up, and we like to have a lot of fun along the way.

About this role:

As the People Operations Manager, you will be at the forefront of creating and implementing initiatives that enhance employee relations, foster engagement, promote professional development, and support every stage of the employee lifecycle. You will play a pivotal role in driving a positive workplace culture and ensuring compliance with HR policies and employment laws.

What will I be doing?

Employee Relations

• Serve as a trusted advisor to employees and managers, providing guidance on workplace issues and conflict resolution.
• Mediate and resolve complex employee relations concerns with a focus on equity, consistency, and alignment with company values.
• Maintain and update policies to reflect changes in employment law and best practices in a GoCo-driven environment.

Employee Engagement

• Design and execute initiatives to measure and enhance employee engagement and satisfaction.
• Partner with leadership and social committees to plan and implement virtual team-building activities.
• Lead communication efforts to share engagement survey results and action plans transparently.

Employee Development

• Collaborate with managers to create growth plans tailored to individual and team needs.
• Implement training programs that enhance leadership skills, technical capabilities, and soft skills.

Employee Lifecycle Management

• Manage onboarding and offboarding processes, ensuring seamless transitions for employees.
• Oversee performance management cycles, including goal setting, feedback, and employee reviews.
• Monitor internal mobility and succession planning, supporting long-term organizational needs.

Necessary Skills:

• 5+ years of experience in HR, People Operations, or a related field, with a focus on employee relations and engagement.
• Proficiency with HRIS platforms.
• Strong knowledge of HR best practices in remote or distributed teams.
• Exceptional interpersonal and communication skills, with the ability to build trust across all levels of the organization.
• Proven track record in designing and executing employee engagement and development initiatives.

Benefits and Perks:

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave
• Meeting- light, collaborative and supportive culture
• Competitive Compensation

The Goco Culture:

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/