People Operations Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

The Opportunity: Oversee and enhance People operations by driving Continuous Improvement initiatives, coordination of the local running of supporting People systems, and advising People teams on process improvements. Manage the relationship of the People Services Delivery Group (PSDG) withing the Global Shared Service Center (GSSC) to ensure good service delivery. Develop and conduct consistent risk & control assessments per established process. Guide remediation activities to help manage risks, issues and controls to ensure compliance with company policy and regulatory requirements.

Location: Chicago, Illinois

Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week

The starting salary for this role is between $119,000-$178,000

Your new role

• Assist/creates and recommends continuous improvement solutions within the People function.

• Support long term effectiveness of process improvements by working with leaders to establish, monitor and evaluate key performance indicators and support the development of best practices and procedures to align with team objectives.

• Work with teams to plan, prioritize, and schedule People system minor enhancements and development.

• Coordinate deployment and adoption of People system features and functionality by serving as the local subject matter expert

• Analyze workflow to create process maps and isolate areas of potential improvement.

• Identify and design service enhancement improvements for the PSDG and the wider People team. Collaborating with global colleagues and peers to ensure consistency across all divisions. 

• Actively coach and mentor the PSDG on new and existing processes to build knowledge and expertise in the team.

• Undertake the day-to-day identification, measurement, mitigation and reporting of risks in accordance with the Risk Management Framework requirements

• Report issues and manage the entry and update process into the risk and controls system

• Coordinate review of existing issues and incidents to ensure they are being managed in line with risk management standard

• Communicate with the Risk Partner to ensure quality of issue documentation, root-cause analysis, rating, cross-functional dependencies, legal/compliance engagement, risk treatment action plans and appropriateness of target dates

• Support the identification of key risks and proper escalation where there are control gaps by ensuring the control environment is both designed and operating effectively

Required Qualifications

• Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience

• Excellent relationship building

• Strong analytical capabilities and ability to interpret data, creating information to inform business decisions

• Establish a high degree of trust and credibility with others

• Adapt and be flexible in a complex changing environment

• Anticipate obstacles, estimate time and resources needed for the completion of a project

• Effective research and investigative strategies and best practices

• Subject matter knowledge and experience in business process improvement

• Experience leading projects and campaigns from conception to implementation

• Experience with People/HR technology support and implementation

• Working knowledge of project management and process improvement principles and best practices

• Strong analytical capabilities

• Working knowledge of Microsoft Excel and PowerPoint

• Knowledge of the Workday HCM toolset

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodation during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

Analytical Thinking, Business Management, Communication, Critical Thinking, Decision Making, Employee Relations Investigations, Human Resource Management, Human Resources Policies, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Risk Management, Stakeholder Management, Talent Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.