We’re looking for a People Operations Manager to lead the engine room of our People function at Moonpig. This is a high-impact role dedicated to delivering a seamless, world-class employee experience through simple, scalable, and compliant operations.
Sitting at the heart of our People team, you will be the driving force behind modernising, scaling, and elevating our operational capability. If you thrive on transforming operational challenges into elegant, simple processes and love delivering exceptional service to stakeholders, this role is for you.
Leading a talented team, you’ll take full ownership of our core People Ops lifecycle—from seamless onboarding and payroll to robust data governance and policy. Your mission? To build absolute trust in our systems, optimize our payroll-related controls, and ensure everything runs flawlessly behind the scenes.
Working hand-in-hand with Finance, Legal, Tech, and the wider People team, you’ll play a pivotal role in shaping a consistent, efficient, and genuinely user-friendly journey for every Moonpig employee.
Key Responsibilities:
Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance and continuous improvement
Build a high-performing, service-focused People Operations function, coaching and developing a team of coordinators while creating a stable and engaging team environment
Own and optimise People Ops processes to ensure they are simple, scalable and user-friendly, removing unnecessary complexity
Identify and resolve operational inefficiencies across People Operations and payroll processes, driving improvements that enhance employee and stakeholder experience
Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation and audit readiness
Ensure global People Operations meet all legal, regulatory and internal compliance requirements
Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
Partner closely with Payroll and Finance teams to improve payroll administration processes, reduce manual effort, strengthen controls and ensure a seamless employee experience on a global scale
Lead the development, implementation and review of People policies across the Group
Manage compensation and benefits processes, ensuring alignment to policy and clear communication
Manage the full employee lifecycle by overseeing onboarding and offboarding, guaranteeing a high-standard and uniform experience for all employees
Manage international mobility, including visa applications and renewals
Maximise the use of HR systems to streamline workflows, maintain accurate data and deliver meaningful reporting
Identify opportunities to leverage AI and technology to improve efficiency and insight
Develop and maintain People metrics and reporting to support data-led decision making
Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery
Build strong relationships across the business, acting as a trusted partner and helping to restore confidence in People Operations through responsive, reliable service delivery
Drive the transition from reactive administration to proactive service delivery by continuously reviewing processes, systems and ways of working
You'll be a great addition to the team if you:
- Proven experience in a People Lead, People Operations Manager, HR Operations Manager, or Shared Services Manager role
- Strong experience working within People Operations, HR Operations, HR Shared Services or employee lifecycle-focused operational environments
- Strong background in designing and implementing scalable, efficient People processes
- Deep understanding of governance, compliance and audit readiness within HR
- Expertise across the full employee lifecycle, including onboarding, offboarding and employee relations
- Experience working in fast-paced, high-growth or international environments
- Hands-on experience managing global payroll processes
- Strong understanding of payroll administration and the operational processes that support accurate payroll delivery
- Demonstrated experience leading and developing small teams
- Experience improving, simplifying or transforming PeopleOperations processes and service delivery models
- Ability to simplify complexity and create clear, user-friendly solutions
- Strong coaching and mentoring capability
- Excellent organisational, communication and stakeholder management skills
- Proven ability to build credibility and trust with stakeholders through high-quality operational delivery
- Proficiency in HR systems, data management and reporting
- High attention to detail with a strong focus on accuracy and service quality
- Collaborative and team-oriented approach with the ability to influence across functions
- High integrity with a commitment to confidentiality
- Positive, solutions-focused mindset with resilience in a dynamic environment
- Comfortable operating in a hands-on environment where balancing day-to-day operational delivery with longer-term process improvement is essential
Skills Required
- Proven experience in a People Lead, People Operations Manager, HR Operations Manager, or Shared Services Manager role
- Strong experience within People Operations, HR Operations, HR Shared Services or employee lifecycle-focused environments
- Experience designing and implementing scalable, efficient People processes
- Deep understanding of governance, compliance and audit readiness within HR
- Expertise across the full employee lifecycle, including onboarding and offboarding
- Experience working in fast-paced, high-growth or international environments
- Hands-on experience managing global payroll processes and payroll administration
- Demonstrated experience leading and developing small teams
- Experience improving, simplifying or transforming People Operations processes and service delivery models
- Ability to simplify complexity and create clear, user-friendly solutions
- Strong coaching and mentoring capability
- Excellent organisational, communication and stakeholder management skills
- Proficiency in HR systems, data management and reporting
- High attention to detail with a strong focus on accuracy and service quality
- Collaborative, team-oriented approach with ability to influence across functions
- High integrity with a commitment to confidentiality
- Positive, solutions-focused mindset with resilience in a dynamic environment
- Comfortable balancing day-to-day operational delivery with longer-term process improvement
- Experience or ability to manage international mobility, including visa applications and renewals
What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
