People Operations Lead

About Turaco

Most people in Africa have never had insurance. Turaco exists to change that.
Our mission is to relieve people from the fear of financial shocks. We do it by embedding affordable, simple insurance into the everyday transactions people already make, partnering with banks, MFIs, SACCOs, fintechs, and telcos that serve emerging consumers.
Since launching in 2019, Turaco has reached over 7 million customers across Kenya, Uganda, Ghana, Nigeria, Zambia, and Pakistan. In 2026, we were ranked 29th on the Financial Times Africa's Fastest Growing Companies list and won the Innovation of the Year Award at the prestigious African Insurance Awards. We are in the claims-paying business, and we take that promise seriously.

What You'll Own

Recruiting & Hiring

• Run end-to-end recruitment for Casual staff and Customer Operations Associate roles — sourcing, screening, interviews, and offers.
• Coordinate scheduling, shortlisting, and candidate communication for all other open roles, in support of the People Operations Manager.
• Keep the applicant tracking system current and give hiring managers clear visibility into pipeline status.

Payroll & HR Administration

• Prepare monthly payroll for your markets, working with Finance and external payroll providers — the People Operations Manager approves before it goes to the COO for final release.
• Own contracting: offer letters, renewals, confirmations, and role-change paperwork.
• Coordinate work permits, visas, and other documentation for cross-border and expat hires.
• Run onboarding (first-day logistics, paperwork, welcome experience) and offboarding (exit checklists, exit interviews).
• Track leave utilization and flag under- or over-use to managers.
• Research and apply the statutory/tax rules relevant to payroll and benefits in each market.

Team Management

• Directly manage the People Operations Associates — assign work, review quality, unblock their day-to-day.
• Review and approve Associates' proposed fixes to routine HR issues; escalate anything unusual to the People Operations Manager.

Performance & Culture

• Coordinate the logistics of performance review cycles — reminders, form tracking, documentation.
• Help execute culture and engagement initiatives designed by the People Operations Manager.

What You'll Need

• 3–5 years in HR/People Operations, ideally with exposure to multi-country or multi-entity payroll.
• Experience managing at least one direct report, or clear readiness to start.
• Startup or fast-growth company experience strongly preferred.
• Comfortable with ambiguity and hands-on detail work — this is an execution role, not a policy-design role.
• Familiarity with an HRIS/ATS (e.g., Breezy, BambooHR, SeamlessHR) and strong Excel/Google Sheets skills.
• Bachelor's degree; HR certification (e.g., IHRM, CHRP) is a plus.

Why This Role Matters

We need execution in the People function to keep moving without the People Operations Manager in the loop on every detail — that's this role. Get it right, and the Manager is freed up to focus on programs and judgment calls instead of paperwork.

Compensation & Benefits

Turaco offers a competitive salary commensurate with experience, plus a comprehensive benefits package including stock options and healthcare — within a culture that lives our values: pushing boundaries, working with excellence, and profound respect for the individual.