Jobs at Turaco

The Customer Operations Associate acts as a liaison between Turaco and its customers, answering inquiries, processing claims, and promoting products to enhance customer experience and meet sales targets.

Handle inbound customer inquiries about products and claims, register customers and perform data entry, upsell and close sales calls, meet customer operations metrics, and investigate/process insurance claims while detecting fraud and coordinating with providers and colleagues.

Lead a team of Customer Operations Associates, manage performance, optimize operations, and enhance customer experience in a fast-paced insurance environment.

Lead regional business development across West Africa, owning the P&L and driving partnership-led revenue growth. Build and manage a pipeline, negotiate complex deals, shape go-to-market strategy, mentor BD talent, and implement disciplined CRM and reporting processes to scale sustainable, tech-enabled insurance partnerships.

Manage and grow Turaco's Nigeria partnerships by serving as primary account contact, analyzing partner workflows, ensuring operational stability, identifying expansion opportunities, maintaining CRM accuracy, auditing execution dashboards, and communicating insights to stakeholders across levels to drive partner value and revenue.

Design, build, test, and ship production-grade software across the stack (Java, React, Postgres, AWS). Use AI coding agents as a core workflow, build automations and agentic workflows, integrate LLMs and AI APIs, mentor engineers, and own architecture, reliability, and documentation.

Lead bancassurance growth in Uganda by sourcing and closing partnerships with banks, MFIs, and SACCOs. Own GTM strategy, pipeline management, high-stakes negotiations, stakeholder relationships, and cross-functional execution to drive sustainable GWP, renewals, and partner retention.

Manage and grow Turaco's partnerships in Kenya by owning account performance, stakeholder communication, operational integration, CRM accuracy, and identifying commercial expansion opportunities. Serve as primary liaison across partner and internal teams, audit data to protect billing, and escalate process improvements.

The Customer Operations Associate serves as a primary contact for customers at Turaco, handling telesales, customer inquiries, and claims administration while providing excellent service and support.