Jobs at Turaco

Engage customers by phone to explain insurance products, conduct upselling and cross-selling, close sales, answer product and claims questions, register customers, and maintain accurate records. Investigate and process insurance claims by reviewing documentation, communicating with customers and providers, determining coverage, settling valid claims, and identifying potential fraud while delivering excellent customer service.

Owns and grows Turaco’s partnerships in Nigeria by managing senior and frontline relationships, coordinating launches and activations, improving adoption and premium performance, resolving operational issues, tracking partner KPIs, gathering market intelligence, and identifying expansion opportunities. The role collaborates across commercial, marketing, claims, finance, technology, product, and operations teams while ensuring strong partner communications, payment collection, process discipline, and customer experience.

Acquire and close new B2B partnerships with banks, fintechs, lenders, telcos, and other insurance distribution partners across Nigeria. Own the full sales cycle from prospecting through negotiation, contract signing, and launch. Build pipelines, meet GWP and revenue targets, engage senior decision-makers, develop proposals, monitor market opportunities, and coordinate internal teams to execute commercially sustainable embedded insurance partnerships.

Owns new business acquisition for Turaco in Uganda by identifying and securing distribution partnerships with banks, microfinance institutions, SACCOs, fintechs, telcos and related organizations. Responsibilities include prospecting, pipeline management, proposal development, negotiation, contract closing, partnership launch coordination, market intelligence, forecasting and achieving new business and premium targets.

Actuarial Associate responsible for micro-insurance underwriting, pricing, reserving, risk analysis, regulatory compliance, and product performance reporting. The role analyzes policy and claims data, develops pricing models and dashboards, automates actuarial and regulatory workflows using Python, R, or SQL, and builds scalable data pipelines. The associate will collaborate with insurance operations, technology, commercial, marketing, and customer experience teams while improving underwriting processes and supporting regulator-approved reporting.

Engages customers by phone to explain insurance products, process sales, and provide customer service. Responsibilities include telesales, upselling and cross-selling, product and claims inquiries, customer registration, data entry, claims investigation and settlement, fraud detection, and coordination with medical providers. The role requires meeting sales and contact center metrics while communicating accurately and respectfully with customers.

The Customer Operations Associate acts as a liaison between Turaco and its customers, answering inquiries, processing claims, and promoting products to enhance customer experience and meet sales targets.

Handle inbound customer inquiries about products and claims, register customers and perform data entry, upsell and close sales calls, meet customer operations metrics, and investigate/process insurance claims while detecting fraud and coordinating with providers and colleagues.

The Customer Operations Associate serves as a primary contact for customers at Turaco, handling telesales, customer inquiries, and claims administration while providing excellent service and support.

Serve as the primary phone contact for Tanzania customers (based in Kenya): explain products, register customers, handle inquiries, process and settle claims, detect fraud, and perform telesales/upsell to meet targets while maintaining customer service metrics.