People Operations Generalist

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. Our partner teams are distributed remotely across the U.S., Canada, and Mexico. Whether in person or remote, we show up consistently, stay focused on our purpose, leverage AI to amplify our impact, and deliver results—together, from anywhere.

For this role: You'll be onsite 5 days per week (Tuesday-Saturday) with either a 4:00am-12:30pm or 2:00pm-10:30pm shift, supporting our seven-day, multi-shift operation and 350+ team members while staying connected to the broader People Ops team through regular virtual collaboration.

What the Role Is

As the People Operations Generalist embedded at our Fulfillment Center in Commercial Point, OH, you'll handle the first pass on employee relations and People Ops requests for 350+ hourly fulfillment team members across three operational shifts, with an onsite Coordinator and Manager providing ongoing support and escalation coverage. This is a hands-on, team member focused role where you'll serve as the first point of contact for leave management, benefits administration, and compliance matters. You'll work collaboratively with your onsite People Ops team while acting as a trusted partner and consultant to warehouse supervisors and operations leadership.

This role is ideal for someone who thrives in fast-paced operational settings, enjoys being on the floor rather than behind a desk, and wants to be deeply involved in the full HR function for a site. You'll need to think on your feet, handle ambiguity, and work collaboratively with operations to support shared business goals.

Who You Are

• 3-5 Years of HR Generalist Experience: You've supported hourly employees in warehouses, distribution centers, manufacturing facilities, or similar operational environments
• Employee Relations Experience: You've conducted workplace investigations, coached managers through difficult conversations, and managed performance issues and terminations
• Leave and Accommodation Management: You've handled disability claims, family leave requests, workplace injuries, and accommodation processes from start to finish
• Employment Law Knowledge: You understand workplace regulations and can explain them clearly to managers and employees in practical terms
• Systems Proficiency: You're comfortable using HRIS platforms and case management tools to track issues, maintain accurate records, and stay organized
• Schedule Flexibility: You're genuinely ready to work early mornings, evenings, or weekends to support our 7-day, multi-shift operation
• Sound Judgment: You know when to handle situations independently and when to escalate for additional guidance
• Composure Under Pressure: You stay calm and professional during urgent situations, conflicts, and sensitive conversations
• Proactive Mindset: You don't just solve problems—you think about how to prevent them from happening again
• Clear Communication: You translate HR concepts and policies into straightforward language that resonates with all audiences
• Independent Collaborator: You work autonomously on-site while staying connected and aligned with the broader team
• Growth-Oriented: You're eager to build your expertise, take on new challenges, and expand your responsibilities over time
• AI Forward: You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations.You embrace using technology to enhance your work while keeping people at the center

How You Will Make An Impact

Be the Visible HR Presence

• Primary Point of Contact: Serve as the first point of contact for employee relations concerns, benefits questions, and day-to-day HR support across all shifts
• Be a Trusted Partner: Maintain a visible, approachable presence on the floor while working alongside supervisors and leadership as a consultant who understands both people and business needs
• Exercise Good Judgment: Assess situations quickly and determine when to act independently versus when to escalate to senior HR leadership

Handle Employee Relations and Compliance

• Lead Investigations and Support Leaders: Conduct objective investigations, document findings clearly, and coach supervisors through difficult conversations, corrective actions, and policy enforcement
• Identify and Prevent Issues: Track trends and patterns to recommend preventive measures while ensuring policies are applied consistently across all shifts
• Maintain Records and Compliance: Conduct monthly Paylocity audits, ensure accurate documentation, and partner with operations on incident reporting, safety protocols, and regulatory requirements

Guide Employees Through Critical Processes

• Manage Leaves and Accommodations: Own administrative processes for leaves of absence, ADA accommodations, and workers' compensation while coordinating with our benefits broker and operations
• Educate and Support: Explain benefits, leave options, and HR processes in clear, accessible language that helps employees navigate complex situations
• Create Consistent Experiences: Lead engaging onboarding presentations, support temp-to-perm conversions, and conduct professional exit interviews—ensuring the same high-quality experience for all employees regardless of shift

Drive Continuous Improvement

• Optimize What's Missing: Apply a continuous-improvement mindset to People Ops, spotting friction points, optimizing processes and SOPs, and helping implement people initiatives that scale across the fulfillment center..
• Think Long-Term: Look beyond immediate fixes to develop sustainable solutions that prevent recurring issues

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$83,000 to $99,600

Your starting salary will be based on your experience and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

Friends or Family at Babylist?
Babylist is committed to fairness and equal opportunity at every stage of our hiring process. In line with our conflict of interest policy, applicants must disclose any family or close personal relationships with current Babylist employees. This helps ensure unbiased hiring decisions and a positive work environment.

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