The Role
Support end-to-end employee lifecycle: triage helpdesk requests, coordinate pre-boarding/onboarding, manage immigration and documentation, maintain records and trackers, identify process gaps, and drive operational improvements with stakeholders.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
The People Operations Executive supports the day-to-day delivery of end-to-end employee lifecycle services, ensuring employee requests and People transactions are completed accurately, efficiently and in line with established policies, procedures and service standards. In addition to executing employee lifecycle activities, the role identifies inconsistencies and operational blockers, coordinates resolution across relevant stakeholders, supports operational quality and contributes to improvements in People Operations workflows.
🛠 What You’ll Get Your Hands On:
Employee Support & Helpdesk- Manage employee requests received through the P&C Helpdesk, ensuring tickets are appropriately triaged, addressed, assigned or escalated within established service timelines.
- Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and established policy provisions.
- Coordinate pre-boarding requirements for new joiners, including collection and verification of required employee information and documentation.
- Communicate administrative joining requirements and provide new hires with clear guidance ahead of their start date.
- Coordinate visa, QID, work permit, sponsorship and other immigration-related processes with employees, PROs and relevant internal stakeholders under the guidance of the People Operations & Admin Lead.
- Track immigration documentation, renewals, expiry dates and outstanding requirements to support timely completion.
- Manage employee requests for letters, certificates and other employment-related documentation.
- Prepare standard employee documentation using approved templates and processes.
- Maintain accurate operational trackers, employee records and documentation to support People Operations reporting and audit requirements.
- Identify recurring employee requests, transactional errors, process gaps and operational bottlenecks and raise opportunities for improvement with the People Operations & Admin Lead.
🧙♂️ The Magic You Bring
- Bachelor's degree in Human Resources, Business Administration or a related field.
- Experience supporting multiple stages of the employee lifecycle, including onboarding, employee data, benefits administration, documentation and offboarding.
- Working knowledge of Qatar employment administration processes, including QID, work permits, sponsorship and coordination with PRO teams.
- Experience using HRIS platforms and maintaining employee data and documentation.
- Strong organizational, problem-solving and stakeholder coordination skills.
✨ Bonus Points if You Have:
- Strong employee service orientation and clear communication skills.
- Ability to handle confidential employee information with professionalism and discretion.
- Ability to manage multiple requests and priorities in a fast-paced environment
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It's All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Bachelor's degree in Human Resources, Business Administration or related field.
- Experience supporting multiple stages of the employee lifecycle, including onboarding, employee data, benefits administration, documentation and offboarding.
- Working knowledge of Qatar employment administration processes, including QID, work permits, sponsorship and coordination with PRO teams.
- Experience using HRIS platforms and maintaining employee data and documentation.
- Strong organizational, problem-solving and stakeholder coordination skills.
- Strong employee service orientation and clear communication skills.
- Ability to handle confidential employee information with professionalism and discretion.
- Ability to manage multiple requests and priorities in a fast-paced environment.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
