Exceptional Service, Endless Improvement, Passionate People, Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are seeking a People Operations Associate to support team members throughout the full lifecycle at Charles IT. This role will focus on onboarding and offboarding, team member support, and HR administration, while contributing to team member engagement and development initiatives across the organization.
Responsibilities
- Serve as a point of contact for employee inquiries related to policies, the handbook, and benefits.
- Support and promote a positive employee experience through advocacy and relationship building.
- Coordinate onboarding and offboarding processes.
- Prepare and distribute offer letters, build project setups, and support onboarding logistics.
- Support the new hire experience, including structured check-ins and satisfaction tracking.
- Administer HR systems (Paylocity), including audits, documentation management, and compensation updates.
- Support benefits administration, including 401(k), open enrollment, and employee perks programs.
- Conduct employee check-ins to support performance, development, and career progression.
- Assist with employee development initiatives, including Personal Progression Sessions and engagement surveys.
- Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up.
- Review timesheets for accuracy and track certification progress.
Requirements
- Bachelor's degree in human resources or a related field, or equivalent experience.
- One to two years of experience in Human Resources or People Operations.
- Professional HR certification preferred.
- Strong communication and interpersonal skills.
- High level of organization and attention to detail.
- Ability to manage sensitive information with discretion and confidentiality.
Benefits
Investing in Our Team is Key to Our Success!
Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
Growth & Development: We support employees' professional growth through structured career progression plans and certification incentives that reward employees with direct dollar-amount pay increases for earning approved industry certifications.
That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!
Our Commitment to Inclusion:
Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.
The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.
Skills Required
- Bachelor's degree in human resources or a related field, or equivalent experience
- One to two years of experience in Human Resources or People Operations
- Professional HR certification
- Strong communication and interpersonal skills
- High level of organization and attention to detail
- Ability to manage sensitive information with discretion and confidentiality
Charles IT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charles IT and has not been reviewed or approved by Charles IT.
-
Retirement Support — An automatic 3% 401(k) contribution is offered alongside standard retirement coverage. This consistent employer contribution stands out for a company of this size.
-
Equity Value & Accessibility — An employee stock ownership plan is available to provide ownership opportunities. This adds long-term value potential alongside traditional benefits.
-
Career-Linked Recognition & Rewards — Training and certification incentives are tied to raises, title changes, and bonuses. Dedicated paid training time and covered exam costs reinforce a clear link between skill growth and rewards.
Charles IT Insights
What We Do
Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snow storm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.
