Jobs at Charles IT

Lead and execute client-facing IT infrastructure projects, including virtualization, Microsoft 365, server, network, office build-out, and business application deployments. Coordinate kickoffs, vendors, internal teams, documentation, status updates, post-go-live support, and project debriefs. Serve as a hands-on engineer and escalation point while managing multiple concurrent projects and communicating project impacts to clients.

Serves as the primary liaison for technical clients, managing relationships, escalations, infrastructure roadmaps, project delivery, documentation, and recurring progress communications. Mentors technical team members, validates proposed solutions, supports client best practices, and ensures successful delivery aligned with business objectives.

Serve as a trusted technology advisor for assigned clients by aligning IT strategies with business goals, assessing technology environments, developing roadmaps, managing budgets, leading strategic reviews, resolving escalations, and coordinating internal technical teams. The role requires executive communication, strategic planning, compliance awareness, client relationship management, and mentorship of team members within an MSP environment.

Provides hands-on workplace and office support, including administrative duties, office organization, deliveries, errands, supply restocking, event setup, workspace moves, ticketing requests, and vehicle scheduling. Requires reliable teamwork, strong organization, communication, problem-solving, Microsoft Office proficiency, physical ability to move items, and a valid driver’s license.

Supports employees throughout the full lifecycle, including onboarding, offboarding, HR inquiries, benefits administration, HR system updates, employee check-ins, performance processes, engagement surveys, and development initiatives. Reviews timesheets, tracks certifications, manages documentation, and maintains confidential employee information while promoting a positive employee experience.