DIRECTLY REPORTS TO:
People Operations Manager
MAIN AREA OF RESPONSIBILITY:
The People Operations Associate (Generalist) supports the end-to-end employee lifecycle while serving as a first-line support for employee relations concerns. This role helps ensure a positive employee experience by addressing inquiries, coordinating resolutions, and supporting the consistent application of company policies, all while maintaining operational excellence and compliance.
TASKS:
- Support onboarding and offboarding processes, including documentation, system access, and coordination with internal teams
- Maintain accurate and confidential employee records, contracts, and HR databases
- Serve as a first point of contact for employee inquiries related to policies, benefits, and People Ops processes
- Assist in cascading and implementing HR policies and guidelines across the organization
- Act as a first-level support for employee relations concerns (e.g., workplace issues, attendance concerns, basic policy clarifications)
- Assist in handling ER cases by documenting concerns, gathering information, and coordinating with the Senior People Operations Manager for resolution
- Support disciplinary and corrective action processes by preparing documentation and tracking case timelines
- Help ensure fair, consistent, and timely application of company policies and procedures
- Promote positive employee relations by supporting open communication and a respectful workplace culture
- Support payroll preparation by validating employee data, attendance, and employee changes
- Assist with benefits administration, including enrollments, updates, and employee concerns
- Coordinate with internal teams and providers regarding benefits-related documentation
Compliance & Documentation
- Assist with statutory compliance requirements (SSS, PhilHealth, Pag-IBIG, BIR, DOLE documentation)
- Support audits and compliance requirements (ISO, SOC2, internal audits) through documentation and data preparation
- Ensure proper documentation, filing, and secure storage of ER-related and employee records
Performance, Engagement & Programs
- Support performance management processes, including documentation and tracking
- Assist in employee engagement, wellness programs, and company events
- Coordinate logistics for learning & development activities and internal trainings
- Generate basic HR reports and trackers (headcount, attendance, turnover, ER case logs, etc.)
- Assist in improving HR processes, templates, and People Ops documentation
- Support digital People Ops tools and simple automation initiatives
- Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field
- At least 1–3 years of HR or People Operations experience, preferably in a generalist role
- Basic working knowledge of Philippine labor laws and statutory requirements
- Ability to handle sensitive and confidential matters with professionalism
- Strong communication, documentation, and coordination skills
OTHER DETAILS:
🌱 This is a full-time employment opportunity with a hybrid work arrangement. The position requires reporting to our office in Mandaluyong City 6-8 times in a Month.
🌱 The role offers certifications and annual budget for training/upskilling.
🌱 To know more about the company, you may check our website: https://sprout.ph/
Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.
Disclaimer
Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:
- I intend to apply for a position with Sprout Solutions Inc.
- I voluntarily sent my Resume/CV to Sprout Solutions Inc.
- I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
- I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.
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What We Do
Sprout is a rapidly growing SaaS company aimed to create paradigm-changing solutions for the Philippines. Our goal is to help small, medium-sized, and large enterprise Philippine businesses grow through our suite of backend solutions that address end-to-end HR challenges - especially with the new normal of hybrid work we are all experiencing. With over 1,000 clients across a number of industries, and with a leadership position in the BPO market, Sprout is uniquely qualified due to our laser focus and keen understanding of the intricate nuances of Philippine HR. The Sprout Ecosystem, a comprehensive and effective cloud-based People Platform, is a powerful and completely secure solution that not only allows companies to manage all their HR in one place, with one employee user interface and open API to leverage other enterprise data but also gives invaluable analytics that aid in better enterprise-wide decision-making. Our team is all about individuals who genuinely want to make things better for Filipinos, and actually have the courage to do something about it. We believe that local talent, combined with diverse international talent, united by a common passion and core values, are not just able to build world-class products, but are also able to ignite digital transformational change that will revolutionize a whole economy.
