The Role
The role involves leading content operations, ensuring compliance, managing AI-driven workflows, and overseeing cross-functional delivery in a hybrid work setting.
Summary Generated by Built In
Requisition Number: 2355492
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role is ideal for a senior operator who thrives at the intersection of content, compliance, scale, and AI enabled workflows - and who can bring clarity, structure, and momentum to complex, cross functional environments.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Work Schedule:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
#BI-Hybrid
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role is ideal for a senior operator who thrives at the intersection of content, compliance, scale, and AI enabled workflows - and who can bring clarity, structure, and momentum to complex, cross functional environments.
Primary Responsibilities:
- Own Enterprise Content Operations
- Lead the end to end program strategy and operating model for Optum's content ecosystem, ensuring scalability, compliance, and measurable business impact
- Oversee delivery across content managers, creative studio, campaign teams, and legal/compliance partners
- Drive Operational Excellence
- Establish and run planning rhythms including annual and quarterly roadmaps, editorial calendars, capacity planning, and prioritization frameworks
- Facilitate intake processes, stage gates, retrospectives, and continuous improvement ceremonies
- Define and enforce clear RACI models, SLAs, and cross team handoffs
- Governance, Standards & Compliance
- Create and steward enterprise content standards including taxonomy, metadata, versioning, accessibility, brand guidelines, and HIPAA compliance
- Manage approvals, audit trails, and documentation to support regulatory and corporate governance requirements
- Modernize Content Operations with AI
- Advance AI assisted content workflows for briefing, outlining, variation, and quality checks
- Apply Responsible AI guardrails with solid human in the loop review and compliance oversight
- People, Budget & Vendors
- Manage program budgets, vendor relationships, and resourcing models
- Coach and develop a small PMO or program team, fostering a culture of accountability and operational maturity
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree
- 10+ years of experience in content operations, program management, or marketing operations at enterprise scale
- Practical experience applying AI in content operations with attention to Responsible AI, risk, and quality
- Proven success building governance models (RACI, SLAs, stage gates) and leading cross functional delivery across creative, marketing, and product teams
- Proven solid fluency in content infrastructure including DAM, CMS, taxonomy, metadata, and brand/compliance standards
- Proven executive level communication skills with comfort presenting KPI dashboards and leading business reviews
Preferred Qualifications:
- Advanced degree or certifications (PMP, Agile/Lean, DAM, marketing operations)
- Experience in healthcare or other highly regulated industries
- Proven systems thinking mindset with a passion for operational excellence and intelligent automation
Work Schedule:
- Willing to work on a Hybrid set-up
- Willing to work in US Time zone
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
#BI-Hybrid
Skills Required
- Bachelor's degree
- 10+ years of experience in content operations, program management, or marketing operations at enterprise scale
- Practical experience applying AI in content operations
- Proven success building governance models and leading cross functional delivery
- Proven fluency in content infrastructure, including DAM, CMS, taxonomy, metadata, and brand standards
- Proven executive level communication skills
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
