People Operations Assistant

Soho, London 

Hybrid working: 3 days in the office Tues – Thursday

Salary: up to 35K DOE

The Role

Are you a natural problem-solver with a passion for creating exceptional employee experiences? This isn't just about ticking boxes; it's an opportunity to dive deep into HR operations, identify smarter ways of working, and directly influence the positive experience of every LiveScore Group employee. You'll tackle diverse challenges from streamlining global processes to championing data integrity, all while growing your expertise in a fast-paced, innovative environment. Reporting to our Head of People Partnering, the People Operations Assistant plays a vital role at the heart of LiveScore Group, ensuring every HR interaction, from welcoming new hires to resolving day-to-day queries, is seamless, positive, and efficient. This is your chance to provide essential support across our People team, streamline crucial HR processes, and champion data integrity, directly contributing to our strategic goals and fostering a thriving workplace culture.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and our passion drives us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

• Be the first point of contact for HR queries, skillfully triaging and resolving routine tickets.
• Transform employee query trends into dynamic, helpful self-service knowledge guides.
• Administer all routine employee changes, updating SuccessFactors and drafting essential documents like employment contracts and offer letters.
• Manage all employee-related reference requests, ensuring accuracy and compliance.
• Maintain impeccable employee files and records, safeguarding data integrity and compliance.
• Collaborate with People Partners and Payroll to ensure precise information for timely processing.
• Support HRIS changes and configuration in SuccessFactors, contributing to continuous people system updates.
• Expertly administer key processes across the entire employee lifecycle, from seamless onboarding to smooth offboarding.
• Champion HR administrative compliance with company policies, legal requirements (including GDPR), and data protection.

Skills, Knowledge and Experience 

• Proven experience with HR Information Systems (SuccessFactors) and HR ticketing systems (Jira).
• A keen understanding of data privacy (GDPR) and a commitment to continuous learning.
• Proficiency in MS Office or Google Workspace for creating and managing documents with precision.
• Exceptional written and verbal communication skills, conveying information concisely.
• Ability to juggle multiple priorities and thrive in a fast-paced environment.
• An eagle eye for detail, ensuring flawless accuracy in all administrative tasks.
• A truly customer-centric mindset, dedicated to delivering a five-star service.
• A steady hand and unshakeable integrity when handling sensitive information.
• A proactive, investigative mindset that spots opportunities for improvement and solves problems.
• A genuine eagerness to embrace and master new HR technologies and platforms.

What can we offer?

• Company Performance Bonus
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials